That Council receive the report for information.
RECOMMANDATION DU COMITÉ
Que le Conseil prenne connaissance du présent rapport.
1. City Manager’s report dated 28 February 2012 (ACS2012-CMR-OCM-0003).
Report to/Rapport au:
Finance and Economic Development Committee
Comité des finances et du développement économique
and Council / et au Conseil
28 February 2012 / le 28 février 2012
City Manager’s Office/Bureau du directeur municipal
Contact Person/Personne-ressource : Steve Box, Director, Corporate Programs, Outreach and Business Services / directeur, Programmes municipaux, Rayonnement et Services opérationnels, City Manager’s Office / Bureau du directeur municipal
Ref N°: ACS2012-CMR-OCM-0003
rapport TRIMESTRIEL SUR LE rendement présenté au conseil POUR LE 4E TRIMESTRE, DU 1ER OCTOBRE AU 31 DÉCEMBRE 2011
1. That the Finance and Economic Development Committee receive the attached report and refer it for review and discussion at the following standing committee meetings:
· Transportation Committee – March 7, 2012
· Planning Committee – March 13, 2012
· Environment Committee – March 20, 2012
· Community and Protective Services Committee – March 22, 2012
1. Que le Comité des finances et du développement économique prenne connaissance du rapport ci-joint et le soumette pour examen et discussion aux prochaines réunions des comités permanents :
· Comité des transports – le 7 mars 2012
· Comité de l’urbanisme – le 13 mars 2012
· Comité de l’environnement – le 20 mars 2012
· Comité des services communautaires et de protection – le 22 mars 2012
The Quarterly Performance Report to Council was developed in 2006 as a key component of the City’s Performance Measurement and Reporting Framework (ACS2006-CMR-OCM-0003). Since Q2 2006, the report has been produced following the end of each quarter and reviewed by standing committees before being received by Council. Work is underway to augment the Framework and as such future performance reporting requirements may change.
The Quarterly Performance Report to Council is an important component of the City’s accountability framework. Accountability is fundamental to good governance.
This Quarterly Performance Report to Council Q4: October 1 to December 31, 2011 provides measures from a broad cross-section of service areas to the public. This report provides information on how the City is performing relative to its established standards, as well as information on changes in performance over time. The Quarterly Performance Report includes:
This Quarterly Performance Report to Council covers the reporting period between October 1 and December 31, 2011. It provides performance measures for services within the following service areas:
There are no specific rural implications associated with this report.
No specific public consultations were undertaken in the production of the report.
There is no legal impediment to implementing the recommendations of this report.
RISK MANAGEMENT IMPLICATIONS
There are no risk management implications associated with this report.
There are no financial implications associated with this report.
There are no potential positive or negative impacts on People with Disabilities or seniors associated with this report.
There are no technology implications associated with this report.
On July 13, 2011, City Council approved eight Term of Council Priorities to increase the public’s confidence in City government and improve resident, enterprise and visitor satisfaction with City services.
While the Council Quarterly Report is a pre-existing report directed by the previous Council to serve as a performance management tool, it also speaks to two of the current Council priorities:
Governance, Planning and Decision-Making – Achieve measurable improvement in residents’ level of trust in how the City is governed and managed, apply a sustainability lens to decision making, and a create a governance model that compares well to best-in-class cities around the world.
Service Excellence – Improve client satisfaction with the delivery of municipal services to Ottawa residents by measurably increasing the culture of service excellence at the City, by improving the efficiency of City operations, and by creating positive client experiences.
With approval of the 2011–2014 Term of Council Priorities and further direction to develop a Corporate Balanced Scorecard, the metrics contained in the Quarterly Report are being reviewed to incorporate measures where appropriate and to revise them, if necessary.
Document 1: Quarterly Performance Report to Council Q4: October 1 – December 31, 2011 (Previously distributed and held on file with the City Clerk)
The Quarterly Performance Report to Council will be made available to citizens electronically in PDF and HTML formats on our Web site (ottawa.ca), and in printed format upon request.