City Services E-mail Search

Find an email address

If you have difficulty finding the information you’re looking for on or do not need to submit a service request through, you can search here for the email address of a City department that can assist you.

Enter key words, click “search”, and then select the appropriate email or web address from the results. To view a complete list of email contacts, select “View Entire List”.

Email replies can take up to five business days and only requests for City of Ottawa services will receive a reply. If you have an urgent matter, please call 3-1-1 or (613) 580-2400.

In order to properly respond to your email request for service, the City of Ottawa retains your information for follow-up and statistical reporting purposes. If have any questions, please call us at 3-1-1.



Search Results

Found 42 Results.

Select the E-mail Address/Website of the department you wish to contact.

Category Description E-mail / Website
Accessibility Services  To receive information or provide comments on accessibility services in the City of Ottawa.  Email
Addressing and Signs  For information on private roadway naming, sign minor variance, sign by-law amendments, street name changes, permanent signs on private property and civic addressing.   Email
Ambulances & Paramedics  To register or receive information on CPR training.  Email
Ambulances & Paramedics  To provide feedback on our service  Email
Ambulances & Paramedics  To inquire about public relations, community events, media inquiries or general information:  Email
Ambulances & Paramedics  If you are requesting a copy of documentation relating to a call  Email
Animal Licensing  For information on the pet registration process and renewal process.  Email
Arts & Heritage  Contact the Public Art Program. This program coordinates public art commissions, Karsh-Masson Gallery and the City of Ottawa Art Collection.   Email
Arts & Heritage  For more information on Arts , Heritage and Festivals & Fairs Funding Programs.  Email
Arts & Heritage  For all inquiries regarding City of Ottawa Museums (Billings Estate, Cumberland Heritage, Fairfields, Nepean, and Pinhey’s Point).   Email
Arts & Heritage  Contact representatives from the Community Arts Program. Their aim is to increase public participation in the arts by providing a community context and venue for professional artists in dance, music, theatre, visual, literary and media arts.  Email
Budget  For any questions related to the budget  Email
Building Code  For information on the administration and enforcement of the Ontario Building Code Act & Ontario Building Code: Building Permits, Renovations, Demolitions, Plumbing, Building Inspections, Pool Enclosure Permits, Civic addressing for new development.  Email
Building Code Associated Services  For information on Compliance Reports, Compliance with Agreements (Residential / Commercial), Request for Release of Agreements, Access to Building Permit Records (View and Release), and Agency Letters of Approval (Liquor Licenses).  Email
Committees of Council  To volunteer for a City of Ottawa advisory committee or board.  Email
Community Organization Listing  The Community Organization Listing provides residents of Ottawa with up-to-date contacts and information about local sports, recreation and cultural organizations.  Email
Construction  For information on the City's road construction projects. Right of Way inspection office.  Email
Court - Provincial Offences  Information regarding Provincial Offence fines, payments, trials, appeals and re-openings.  Email
Cycling  To obtain information about cycling courses offered by the City of Ottawa.  Email
Doors Open Ottawa  For any questions or comments relating to Doors Open Ottawa, including suggestions of buildings to approach for participation in the event.  Email
Elections  For information on the City of Ottawa Municipal Elections.  Email
Employment  For information concerning employment opportunities.  Email
Employment  For information concerning the Summer Student Employment Program.  Email
Employment & Financial Assistance  Contact the Employment and Financial Assistance Branch (EFA).  Email
Financial Services  If you have sustained a loss you believe the City is responsible for, you can file a claim with the City.  Email
Financial Services  Questions or comments concerning Property Taxes, Tax Bills or Water Bills.  Email
French Language Services  To submit any comments, questions, complaints with regards to the delivery of services in French and the City of Ottawa’s Bilingualism Policy.  Email
Garbage & Recycling  To obtain information on garbage, recycling, yard waste and composting.  Email
Housing  Contact the Housing Branch.  Email
Media  Contact City of Ottawa Newsroom.  Email
Online Store  For any questions related to the sale of merchandise sold through the City of Ottawa’s online store including questions related to order status, shipping and payment processing.  Email
Parks & Recreation  To receive information or to register for recreation programs.  Email
Parks & Recreation  For information on Seasonal Recreation Programs, and the Park and Wading Pool Program.  Email
Parks & Recreation  To obtain information on last minute available ice time at all City of Ottawa arenas, or last minute bookings for sportfields, baseball diamonds and parks.  Email
Pesticides  For information on the City’s pesticide reduction strategy.  Email
Police  For all inquiries about the Ottawa Police Service.   Email
Rural Affairs  For information concerning rural Ottawa or the Rural Affairs Office  Email
Tourism  For all inquiries regarding Lansdowne Park.  Email
Volunteering  For information on volunteering opportunities and resources.  Email
Water  For information concerning water treatment programs and operations, and drinking water, plus water distribution (including fire hydrants).  Email
Webmaster  Questions regarding the site, suggestions for improvements, and problem reports (search engine problems, broken links, page not found errors, etc) are all welcome. However, if you have a more general question, please select from the Customer Services Unit identified. 
Youth  Electronic network linking youth serving agencies, and other groups working with youth.  Email

How can I reach the City by e-mail?

Over the past few years, some individuals and companies have abused e-mail networks in many organizations by using electronic Web crawlers to collect published e-mail addresses, send junk mail (spamming) or transmit computer viruses. Such abuses can seriously compromise an organization’s information system and communications environment.

To prevent e-mail abuse, the City has adopted standard Internet practices that are used by many large organizations. As a result, the City of Ottawa offers convenient e-mail forms from the employee directory and organizational charts on rather than publishing e-mail addresses.

How our Contact Web forms work?

When you click on a link to one of our staff members through the employee directory or organizational chart, a JavaScript command launches a simple mail form. If you have any problems launching this form, please ensure your browser security options are not prohibiting the use of JavaScript on your browser. If you do not wish to allow JavaScript, you have the option to contact us by telephone instead.

If I use a Web form, how can I keep a record of my e-mail?

After you send the e-mail form, a pop-up window will appear to notify you that your e-mail was sent successfully. You will find a copy of your message, along with the contact information that you provided, at the bottom of this window. You may then highlight and copy it to a document on your desktop if you wish.

What if I want to attach a document?

Documents cannot be attached within e-mail forms. In order to send an attachment, you must first use the e-mail form to send a message to the chosen recipient. When the recipient responds by e-mail, you can then reply to that e-mail address along with an attached document. Please ask whether the recipient would like to receive the attachment. Files that are too large may not be able to be transmitted through our e-mail system.

What if I want to save a City of Ottawa e-mail address so I can use it again later rather than having to return to the Web site?

After you send the Web form, we will ensure that the appropriate person responds to your inquiry by e-mail. You may then save that e-mail address for future contact purposes.

We are continually working to improve the ease with which visitors to can contact the City of Ottawa online while protecting City information and communication technology infrastructure.

We welcome your feedback.