OVERVIEW OF PROPOSED MAINTENANCE QUALITY STANDARDS

COMPARED TO PRACTICES OF FORMER MUNICIPALITIES

Approved by Ottawa City Council June 11, 2003

INDEX

Service	Cumberland Gloucester Osgoode	Kanata Nepean Goulbourn	Ottawa Vanier Rockliffe Park	Rideau West Carleton Region of Ottawa-Carleton
Routine road patrol	A-2	A-6	A-10	A-14
Snow and ice control for roads	A-2	A-6	A-10	A-14
Snow and ice control for sidewalks, pathways and bus pads	A-4	A-8	A-12	A-15
Snow removal	A-4	A-8	A-12	A-15

Service	Proposed Maintenance Standards	Cumberland	Gloucester	Osgoode
Routine road patrol (Maintenance Quality Standard 102.01)	- Documented routine road patrols required to comply with legislated requirement. - Frequency of patrols range from 4 times per week to once per month based on road class.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.
Snow and ice control for roads (Maintenance Quality Standard 103.01)	Class 1 – Highway 174 and Transitway Class 2 - Arterial roads - maintained to bare pavement - resources deployed as soon as snow accumulation begins - snow to be cleared within 2 hours for Class 1 and 3 hours for class 2 after the end of the snow accumulation	Service delivered by the former Region.	Service delivered by the former Region.	Service delivered by the former Region.
	Class 3 - Major collector roads - maintained to bare pavement - resources deployed as soon as snow accumulation begins - snow to be cleared within 4 hours after the end of snow accumulation	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.
	Class 4 - Minor collector roads - maintained to bare pavement on bus routes, centre-bare on other paved road and snow packed on gravel roads - plows deployed after a minimum of 5 cm of snow accumulation - snow to be cleared within 6 hours after the end of snow accumulation	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Otherwise deployment depth and time to complete were comparable to proposed standard.	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Otherwise deployment depth and time to complete were comparable to proposed standard.	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Otherwise deployment depth and time to complete were comparable to proposed standard.
	Class 5 - Residential roads and lanes - maintained to a snow packed surface - plows deployed after a minimum of 7 cm (10 cm for lanes) of snow accumulation - snow to be cleared within 10 hours (16 hours for lanes) after the end of snow accumulation	Paved roads were maintained to centre-bare pavement. Change is a result of reducing the application of road salt. Plows were deployed after 5 cm of snow accumulation. Time to complete was comparable to proposed standard.	Paved roads were maintained to centre-bare pavement. Change is a result of reducing the application of road salt. Plows were deployed after 8 cm of snow accumulation. Time to complete was comparable to proposed standard.	Roads were maintained to a snow packed surface. Plows were deployed after 8 cm of snow accumulation. Time to complete was comparable to proposed standard.

Service	Proposed Maintenance Standards	Cumberland	Gloucester	Osgoode
Snow and ice control for sidewalks, pathways and bus pads (Maintenance Quality Standard 103.02)	Class 1 - Downtown core (business and tourist areas) - maintained to a bare surface - sidewalk plows deployed after 2.5 cm of snow accumulation - snow to be cleared within 4 hours after the end of the snow accumulation	Not applicable.	Not applicable.	Not applicable.
	Class 2 – Major pedestrian links - maintained to a bare surface when along an arterial road and to a snow packed surface for all other locations - sidewalk plows deployed after 5 cm of snow accumulation - snow to be cleared within 12 hours after the end of the snow accumulation	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Inventory of sidewalks and pathways is relatively low. No change in service level.
	Class 3 – Minor pedestrian links - maintained to a snow packed surface for all other locations - sidewalk plows deployed after 5 cm of snow accumulation - snow to be cleared within 16 hours after the end of the snow accumulation	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Inventory of sidewalks and pathways is relatively low. No change in service level.
Snow removal (Maintenance Quality Standard 103.03)	Methods - Casting onto adjacent boulevard or property when on-site storage is available - Pulling into roadway when road and weather conditions permit - Removal to a disposal site when no other options are available	Snow currently casted or hauled to snow disposal sites. Proposed standard would see more pulling of snow into the road where conditions permit to reduce snow to be hauled to disposal sites.	Snow currently hauled to snow disposal sites. Proposed standard would see more casting and pulling of snow into the road where conditions permit to reduce snow to be hauled to disposal sites.	Snow removal volumes relatively low. No change in service level.
	Triggers - 2-14 days for removal after the end of the storm based on encroachment conditions - 24 hours or as soon as practicable when snow banks restrict sightlines at intersections and a pedestrian, school and railway crossings	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.
	Hours of operation Can be carried out 24 hours a day 7 days a week. This only applies where this practice was carried out prior to amalgamation.	Snow removal operations in residential not carried out at night after 11 pm. No change in service level.	Snow removal operations in residential not carried out at night after 11 pm. No change in service level.	Snow removal operations in residential not carried out at night. No change in service level.

Service	Proposed Maintenance Standards	Kanata	Nepean	Goulbourn
Routine road patrol (Maintenance Quality Standard 102.01)	- Documented routine road patrols required to comply with legislated requirement. - Frequency of patrols range from 4 times per week to once per month based on road class.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.
Snow and ice control for roads (Maintenance Quality Standard 103.01)	Class 1 – Highway 174 and Transitway Class 2 - Arterial roads - maintained to bare pavement - resources deployed as soon as snow accumulation begins - snow to be cleared within 2 hours for Class 1 and 3 hours for class 2 after the end of the snow accumulation	Service delivered by the former Region.	Service delivered by the former Region.	Service delivered by the former Region.
	Class 3 - Major collector roads - maintained to bare pavement - resources deployed as soon as snow accumulation begins - snow to be cleared within 4 hours after the end of snow accumulation	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.
	Class 4 - Minor collector roads - maintained to bare pavement on bus routes, centre-bare on other paved road and snow packed on gravel roads - plows deployed after a minimum of 5 cm of snow accumulation - snow to be cleared within 6 hours after the end of snow accumulation	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Otherwise deployment depth and time to complete were comparable to proposed standard.	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Otherwise deployment depth and time to complete were comparable to proposed standard.	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Otherwise deployment depth and time to complete were comparable to proposed standard.
	Class 5 - Residential roads and lanes - maintained to a snow packed surface - plows deployed after a minimum of 7 cm (10 cm for lanes) of snow accumulation - snow to be cleared within 10 hours (16 hours for lanes) after the end of snow accumulation	Roads were maintained to a snow packed surface. Plows were deployed after 5 cm of snow accumulation. Time to complete was comparable to proposed standard.	Paved roads were maintained to centre-bare pavement. Change is a result of reducing the application of road salt. Plows were deployed after 5 cm of snow accumulation. Time to complete was comparable to proposed standard.	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Plows were deployed after 5 cm of snow accumulation. Time to complete was comparable to proposed standard.

Service	Proposed Maintenance Standards	Kanata	Nepean	Goulbourn
Snow and ice control for sidewalks, pathways and bus pads (Maintenance Quality Standard 103.02)	Class 1 - Downtown core (business and tourist areas) - maintained to a bare surface - sidewalk plows deployed after 2.5 cm of snow accumulation - snow to be cleared within 4 hours after the end of the snow accumulation	Not applicable.	Not applicable.	Not applicable.
	Class 2 – Major pedestrian links - maintained to a bare surface when along an arterial road and to a snow packed surface for all other locations - sidewalk plows deployed after 5 cm of snow accumulation - snow to be cleared within 12 hours after the end of the snow accumulation	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.
	Class 3 – Minor pedestrian links - maintained to a snow packed surface for all other locations - sidewalk plows deployed after 5 cm of snow accumulation - snow to be cleared within 16 hours after the end of the snow accumulation	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.
Snow removal (Maintenance Quality Standard 103.03)	Methods - Casting onto adjacent boulevard or property when on-site storage is available - Pulling into roadway when road and weather conditions permit - Removal to a disposal site when no other options are available	Snow currently hauled to snow disposal sites. Proposed standard would see more casting and pulling of snow into the road where conditions permit to reduce snow to be hauled to disposal sites.	Snow currently hauled to snow disposal sites. Proposed standard would see more casting and pulling of snow into the road where conditions permit to reduce snow to be hauled to disposal sites.	Snow currently hauled to snow disposal sites. Proposed standard would see more casting and pulling of snow into the road where conditions permit to reduce snow to be hauled to disposal sites.
	Triggers - 2-14 days for removal after the end of the storm based on encroachment conditions - 24 hours or as soon as practicable when snow banks restrict sightlines at intersections and a pedestrian, school and railway crossings	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.
	Hours of operation Can be carried out 24 hours a day 7 days a week. In residential areas, this only applies where this practice was carried out prior to amalgamation.	Snow removal operations in residential not carried out at night. No change in service level.	Snow removal operations in residential not carried out at night. No change in service level.	Snow removal operations in residential not carried out at night. No change in service level.

Service	Proposed Maintenance Standards	Ottawa	Vanier	Rockliffe Park
Routine road patrol (Maintenance Quality Standard 102.01)	- Documented routine road patrols required to comply with legislated requirement. - Frequency of patrols range from 4 times per week to once per month based on road class.	Current road patrol limited to arterial roads. This standard will result in a formalized and documented road patrolling process for all City roads.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.
Snow and ice control for roads (Maintenance Quality Standard 103.01)	Class 1 – Highway 174 and Transitway Class 2 - Arterial roads - maintained to bare pavement - resources deployed as soon as snow accumulation begins - snow to be cleared within 2 hours for Class 1 and 3 hours for class 2 after the end of the snow accumulation	Class 1 delivered by the former Region. Class 2 is comparable to proposed standard. No change in service level.	Service delivered by the former Region.	Not applicable.
	Class 3 - Major collector roads - maintained to bare pavement - resources deployed as soon as snow accumulation begins - snow to be cleared within 4 hours after the end of snow accumulation	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.
	Class 4 - Minor collector roads - maintained to bare pavement on bus routes, centre-bare on other paved road and snow packed on gravel roads - plows deployed after a minimum of 5 cm of snow accumulation - snow to be cleared within 6 hours after the end of snow accumulation	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Otherwise deployment depth and time to complete were comparable to proposed standard.	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Otherwise deployment depth and time to complete were comparable to proposed standard.	Paved roads were maintained to a snow packed surface and this will remain as is to limit salt use. Otherwise deployment depth and time to complete were comparable to proposed standard.
	Class 5 - Residential roads and lanes - maintained to a snow packed surface - plows deployed after a minimum of 7 cm (10 cm for lanes) of snow accumulation - snow to be cleared within 10 hours (16 hours for lanes) after the end of snow accumulation	Comparable to proposed standard. No change in service level.	Paved roads were maintained to centre-bare pavement. Change is a result of reducing the application of road salt. Plows were deployed after 5 cm of snow accumulation. Time to complete was comparable to proposed standard.	Roads were maintained to a snow packed surface. Plows were deployed after 5 cm of snow accumulation. Time to complete was well within proposed standard due to the low inventory to maintain.

Service	Proposed Maintenance Standards	Ottawa	Vanier	Rockliffe Park
Snow and ice control for sidewalks, pathways and bus pads (Maintenance Quality Standard 103.02)	Class 1 - Downtown core (business and tourist areas) - maintained to a bare surface - sidewalk plows deployed after 2.5 cm of snow accumulation - snow to be cleared within 4 hours after the end of the snow accumulation	Comparable to proposed standard. No change in service level. Option identified as a budget pressure to increase service level to improve accessibility.	Not applicable.	Not applicable.
	Class 2 – Major pedestrian links - maintained to a bare surface when along an arterial road and to a snow packed surface for all other locations - sidewalk plows deployed after 5 cm of snow accumulation - snow to be cleared within 12 hours after the end of the snow accumulation	Comparable to proposed standard. No change in service level. Option identified as a budget pressure to increase service level to improve accessibility.	Comparable to proposed standard. No change in service level.	Inventory of sidewalks and pathways is relatively low. No change in service level.
	Class 3 – Minor pedestrian links - maintained to a snow packed surface for all other locations - sidewalk plows deployed after 5 cm of snow accumulation - snow to be cleared within 16 hours after the end of the snow accumulation	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Inventory of sidewalks and pathways is relatively low. No change in service level.
Snow removal (Maintenance Quality Standard 103.03)	Methods - Casting onto adjacent boulevard or property when on-site storage is available - Pulling into roadway when road and weather conditions permit - Removal to a disposal site when no other options are available	Comparable to proposed standard. No change in service level.	Snow currently hauled to snow disposal sites. Proposed standard would see more casting and pulling of snow into the road where conditions permit to reduce snow to be hauled to disposal sites.	Snow removal volumes relatively low. No change in service level.
	Triggers - 2-14 days for removal after the end of the storm based on encroachment conditions - 24 hours or as soon as practicable when snow banks restrict sightlines at intersections and a pedestrian, school and railway crossings	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Snow removal volumes relatively low. No change in service level.
	Hours of operation Can be carried out 24 hours a day 7 days a week. In residential areas, this only applies where this practice was carried out prior to amalgamation.	Snow removal operations in residential are carried out at night. No change in service level.	Snow removal operations in residential are carried out at night. No change in service level.	Snow removal operations in residential are carried out at night. No change in service level.

Service	Proposed Maintenance Standards	Rideau	West Carleton	Region of Ottawa-Carleton
Routine road patrol (Maintenance Quality Standard 102.01)	- Documented routine road patrols required to comply with legislated requirement. - Frequency of patrols range from 4 times per week to once per month based on road class.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.	No formal or documented road patrol process. This standard will result in a formalized and documented road patrolling process.
Snow and ice control for roads (Maintenance Quality Standard 103.01)	Class 1 – Highway 174 and Transitway Class 2 - Arterial roads - maintained to bare pavement - resources deployed as soon as snow accumulation begins - snow to be cleared within 2 hours for Class 1 and 3 hours for class 2 after the end of the snow accumulation	Service delivered by the former Region.	Service delivered by the former Region.	Comparable to proposed standard. No change in service level.
	Class 3 - Major collector roads - maintained to bare pavement - resources deployed as soon as snow accumulation begins - snow to be cleared within 4 hours after the end of snow accumulation	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.	Comparable to proposed standard. No change in service level.
	Class 4 - Minor collector roads - maintained to bare pavement on bus routes, centre-bare on other paved road and snow packed on gravel roads - plows deployed after a minimum of 5 cm of snow accumulation - snow to be cleared within 6 hours after the end of snow accumulation	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Otherwise deployment depth and time to complete were comparable to proposed standard.	Paved roads were maintained to bare pavement. Change is a result of reducing the application of road salt. Otherwise deployment depth and time to complete were comparable to proposed standard.	Not applicable. Service delivered by former local municipalities.
	Class 5 - Residential roads and lanes - maintained to a snow packed surface - plows deployed after a minimum of 7 cm (10 cm for lanes) of snow accumulation - snow to be cleared within 10 hours (16 hours for lanes) after the end of snow accumulation	Roads were maintained to a snow packed surface. Plows were deployed after 8 cm of snow accumulation. Time to complete was comparable to proposed standard.	Roads were maintained to a snow packed surface. Plows were deployed after 8 cm of snow accumulation. Time to complete was comparable to proposed standard.	Not applicable. Service delivered by former local municipalities.

Service	Proposed Maintenance Standards	Rideau	West Carleton	Region of Ottawa-Carleton
Snow and ice control for sidewalks, pathways and bus pads (Maintenance Quality Standard 103.02)	Class 1 - Downtown core (business and tourist areas) - maintained to a bare surface - sidewalk plows deployed after 2.5 cm of snow accumulation - snow to be cleared within 4 hours after the end of the snow accumulation	Not applicable.	Not applicable.	Not applicable. Service delivered by former local municipalities.
	Class 2 – Major pedestrian links - maintained to a bare surface when along an arterial road and to a snow packed surface for all other locations - sidewalk plows deployed after 5 cm of snow accumulation - snow to be cleared within 12 hours after the end of the snow accumulation	Inventory of sidewalks and pathways is relatively low. No change in service level.	Inventory of sidewalks and pathways is relatively low. No change in service level.	Not applicable. Service delivered by former local municipalities.
	Class 3 – Minor pedestrian links - maintained to a snow packed surface for all other locations - sidewalk plows deployed after 5 cm of snow accumulation - snow to be cleared within 16 hours after the end of the snow accumulation	Inventory of sidewalks and pathways is relatively low. No change in service level.	Inventory of sidewalks and pathways is relatively low. No change in service level.	Not applicable. Service delivered by former local municipalities.
Snow removal (Maintenance Quality Standard 103.03)	Methods - Casting onto adjacent boulevard or property when on-site storage is available - Pulling into roadway when road and weather conditions permit - Removal to a disposal site when no other options are available	Snow removal volumes relatively low. No change in service level.	Snow removal volumes relatively low. No change in service level.	Snow currently hauled to snow disposal sites. Proposed standard would see more casting and pulling of snow into the road where conditions permit to reduce snow to be hauled to disposal sites.
	Triggers - 2-14 days for removal after the end of the storm based on encroachment conditions - 24 hours or as soon as practicable when snow banks restrict sightlines at intersections and a pedestrian, school and railway crossings	Snow removal volumes relatively low. No change in service level.	Snow removal volumes relatively low. No change in service level.	Comparable to proposed standard. No change in service level.
	Hours of operation Can be carried out 24 hours a day 7 days a week. In residential areas, this only applies where this practice was carried out prior to amalgamation.	Snow removal operations in residential areas are not carried out at night. No change in service level.	Snow removal operations in residential areas are not carried out at night. No change in service level.	Comparable to proposed standard. No change in service level.