ANNEX A

PUBLIC COMPLAINTS Q2 2014

PART V- POLICE SERVICES ACT

DETAILS OF POLICY AND/OR SERVICE COMPLAINT INVESTIGATIONS

Complaint #:                        14-0133

Date of Incident:                 10 September 2013

Date of Complaint:             03 April 2014

Date Completed:                10 June 2014

Summary of Complaint:

The complainant expressed dissatisfaction with the service provided by the Background Clearance Section. He alleges that the fact that a notable police contact is indicated on his Police Background Check for Work with the Vulnerable Sector is inhibiting him from attaining employment. He wrote a letter to the Chief of Police asking for this notable contact to be removed prior to the five year expiration period.

Summary of Findings and Actions Taken:

The complainant was denied the removal of the notable police contact because this contact was disclosed according to the RCMP Learn Guidelines regarding Police Record Checks. There were no deficiencies in the service provided by the Background Clearance Section and the policy regarding record disclosure is an RCMP policy that the Ottawa Police Service must follow in order to administer Police Record Checks and the CPIC system. No further action was taken.

Complaint #:                        14-0145

Date of Incident:                 06 April 2014

Date of Complaint:             11 April 2014

Date Completed:                30 April 2014

Summary of Complaint:

The complainant made a service complaint regarding the fact that she was transferred from department to department with no assistance when attempting to report a possible domestic dispute she could overhear in the apartment below.

Summary of Findings and Actions Taken:

It was determined that the Communication’s Centre was responsible for re-routing the complainant incorrectly. The call taker was spoken to and made to review policies and SOPs to prevent recurrence. The complainant was satisfied with this action and chose to withdraw her complaint.

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Complaint #:                        14-0173

Date of Incident:                 09 April 2014

Date of Complaint:             07 May 2014

Date Completed:                29 May 2014

Summary of Complaint:

The complainant made a service complaint that his belongings were lost while in custody.

Summary of Findings and Actions Taken:

It was determined that the member who misplaced the complainant’s belongings was a civilian; therefore, the complaint was not within the jurisdiction of the OIPRD. The public complaint was closed with no further action and a Chief’s complaint was opened to address the matter.