ANNEX 1
PUBLIC COMPLAINTS
PART V- POLICE SERVICES ACT
DETAILS OF POLICY AND/OR SERVICE COMPLAINT INVESTIGATIONS
Complaint #: 13-0525
Date of Incident: 23 November 2013
Date of Complaint: 03 December 2013
Date Completed: 04 February 2014
Summary of Complaint:
The complainant expressed dissatisfaction with the service provided by the Communications Centre. It took one and a half hours for officers to arrive at the residence for an alarm call.
Summary of Findings and Actions Taken:
The complainant was provided with an explanation of alarm dispatch protocols and sent an email with a link to the OPS Alarm Management Unit to register. A withdrawal was received and file was closed.
Complaint #: 14-0043
Date of Incident: 01 February2013
Date of Complaint: 24 January 2014
Date Completed: 06 March 2014
Summary of Complaint:
The complainant brought forward a service complaint inquiring why the complainant had received three different outcomes in regards to their vulnerable sector background check.
Summary of Findings and Actions Taken:
The investigation determined that there had been an error on the part of the officer clearing the investigation by entering the wrong CCJS code. The correction was made and the complainant was provided with the background check.
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Complaint #: 14-0045
Date of Incident: 28 December 2013
Date of Complaint: 27 January 2014
Date Completed: 17 March 2014
Summary of Complaint:
The complainant requested compensation because they were not notified that their stolen vehicle was recovered and towed.
Summary of Findings and Actions Taken:
The investigation determined that the complainant had not been advised in a timely matter when their vehicle had been recovered. The complainant withdrew the complaint and was provided the information to make a claim through the City for reimbursement.