Description: OPS_BLK_ENG






28 January 2013



Executive Director, Ottawa Police Services Board



Chief of Police, Ottawa Police Service








That the Ottawa Police Services Board receive this report for information.




The 2010-2012 Plan for a Safer Ottawa is the Ottawa Police Services Board’s fifth business plan that ensures the delivery of adequate and effective police services for the citizens of Ottawa. This includes responding to emergencies, enforcing the law, crime prevention, investigating crime, maintaining public order and assisting victims.  It is a plan of action developed in consultation with the community to address community policing priorities and has assisted in guiding Ottawa Police program and service delivery, over the past three years to ensure a safer community.


Following approval of the 2010-2012 Business Plan in December 2010, the Board has received semi-annual progress reports (in January and July of each year) that include a list of reports approved by the Board that support the implementation of the goals and outcomes as outlined in the Plan for a Safer Ottawa, as well as a self-assessment on progress and accomplishments during the respective reporting period.  This is not the only means to report on progress:  the annual Activity Report; annual Crime, Police and Traffic statistics; and, quarterly operational performance reporting (e.g. Call Response, Workforce Management / Career Management, etc.) are other reports provided to the Board that have reference to the strategic priorities of the Business Plan. 


The status/progress reports are an important input to the development of the upcoming 2013-2015 Business Plan.





The 2010-2012 Plan for a Safer Ottawa has focused on four key strategic priorities, areas of accountability over the past three years, notably:


·        Reducing, Investigating & Preventing Crime

·        Investing in our People

·        Enhancing Partnerships & Interoperability

·        Expanding Public Education, Community Engagement & Mobilization

The OPS regularly monitors and tracks the progress in meeting the 2010-2012 Business Plan goals, objectives and outcomes.  A self-assessment is completed every six months and the results reported to the Board, the community and members of the OPS. The most recent self-assessment indicates that there has been continued and demonstrated progress in completing outstanding actions and outcomes,


With the current Business Plan having expired as of December 2012, this progress report includes a summary of the key outcomes and significant progress achieved during the last three years (Annex A), and a final account/self-assessment of key accomplishments that have been achieved during the Q3 and Q4 2012 reporting period (Annex B). 


To assist with the self-assessment, the Business Plan Advisory Group have been monitoring the status of outstanding deliverables and performance outcomes that were expected to be accomplished by year’s end based on 2012 operational realities.  Below is a list of current initiatives and deliverables which will continue into 2013 that will either be completed in 2013; have advanced in status that it is considered normal business practice for 2013 and beyond and/or to be considered as part of the 2013-2015 business planning cycle.  In 2013:

4  Ensure ongoing compliance with the requirements of Accessibility for Ontarians with Disabilities Act (AODA) in 2013 and beyond;

4  Continue with the ongoing development of the OPS Business Continuity Plan and partnership with the City of Ottawa in emergency planning and emergency preparedness;

4  Complete a full analysis of the results of the OPS partnership inventory completed in 2012, which will be beneficial as we move forward with community engagement and partnership approaches in the future;

4  Continue with the ongoing development and refinement of performance management training standards and tools, as part of draft 2013-2015 Business Plan;

4  Continue the promotion and delivery of the OPS Ethics Program that will serve as a reminder for all members of the fundamental ethical values behind our various roles in the police profession:  Honour, Courage and Service;

4  Continue with the development of an OPS orientation program, including training standards;

4  Analyze the results of the 2012 Census that was completed in November 2012;

4  Although an inventory and review of Senior Officer leadership courses have been completed, continue with the inventory of all OPS leadership courses;

4  Consider the review of current OPS job competencies as part of draft 2013-2015 Business Plan;

4  Continued participation in the City of Ottawa’s Strategic Road Safety Action Plan, and delivery of the Safer Roads Ottawa Program in 2013 and beyond.  A joint initiative between the City of Ottawa Public Health, Public Works, Paramedic Service, Fire Services, and the OPS, that sets the vision and a comprehensive and responsive action plan to road safety priorities to help make the “City of Ottawa the safest traffic environment for all”; and,

4  Continue to identify service improvements, efficiencies, and new or alternative ways of doing business through the Service Initiative (Si).  Some early key projects have been identified that will both improve service to citizens while bringing potential cost and capacity savings. These initiatives include the implementation of Collision Reporting Centres and the development of multiple formats for access to police services through a variety of self-reporting options.


Annex B highlights some of the many actions and accomplishments that demonstrate the engagement and work by sworn officers and civilians over the last two quarters of 2012 that support the strategic priorities as outlined in the Plan for a Safer Ottawa. The key accomplishments are highlighted below.


Reducing, Investigating and Preventing Crime

·         In October, the Ottawa Police Youth Advisory Committee (YAC) was launched with the participation of 20 youth aged 13-24, to be a voice for youth in the community as well as a resource to the OPS in helping to gain a broader understanding of youth issues by working together on events, programs and other initiatives.

·         The Coordinated Victims Assistance Network of Ottawa continued its work with all regional victims of crime service providers, funders and advocates with the first CVAN networking meeting held on September 21, 2012 that engaged stakeholders in developing action plans on the three key themes identified during the past two community consultations, focused on:  Training and Public Education; Referrals and Shared Clients; and, Recruitment and Expansion.  

·         During the first week in September, teams of officers, by-law inspectors, representatives from Action Sandy Hill and the University of Ottawa, and Councillor Mathieu Fleury's Office, visited areas with high student populations to bring them information about City by-laws and property standards.  OPS followed-up with an enforcement operation focused on ensuring concerns about noise and open alcohol violations were addressed. In the west end of our city, West NHO officers worked in collaboration with Algonquin College, Minto Security, By-Law Services, and OC Transpo, during “frosh” week to ensure a safe environment for students returning to class and to minimize the frequency and severity of disturbances on and around the Woodroffe campus.


Investing in our People

·         Between November 5 and 19, the OPS launched the 2012 Workforce Census as a tool to further understand the changes in the OPS workforce since 2005, when the OPS was the first police service to undertake this type of census.  The census results will be used to develop initiatives, identify gaps in skill sets and member language skills, training, education and member work/life balance.

·         With the pilot program full with 100 participants, the “Real You Ottawa Police Service Wellness Pilot Program” was approved for expansion with another 100 members participating in the program with the goal to improve the overall health and positive lifestyle changes under the guidance of a multi-disciplinary team of a licensed medical doctor, psychologist, physiotherapists and, naturopathic physician.


Enhancing Partnerships and Interoperability

·         On October 17 and 18, the OPS in partnership with Crime Prevention Ottawa, the Youth Services Bureau, and Ottawa Community Housing, hosted a Public Forum and Leadership Symposium “Taking Action Together: Addressing Gangs in Our City”, This two-day event included a public forum and a leadership symposium.  The sessions allowed community members and stakeholders the chance to come together and propose Ottawa-made strategies to address gangs.  The final report highlights priorities to address gangs in Ottawa, outlines guiding principles, and identifies immediate next steps to be taken by the OPS and our partners. Using the recommendations in the report, the OPS, in conjunction with the co-hosts of the symposium will look to develop a sustainable, long term approach to improving the way we take action to address gangs in Ottawa.

·         As part of the ongoing collaboration efforts with the City of Ottawa, the OPS are partnering on the Service Ottawa initiative, along with its emergency services integration projects.  Senior members of the OPS are assigned to each of the nine key project teams including: the facilities master plan, radio procurement, and tiered response.  Each of these areas represents opportunities for greater integration amongst the City’s community safety partners. 

·         Since its inception and through its partnerships, the OPS Mental Health Unit (MHU) has become a leader in dealing with mental health calls.  A new pilot project began in July which will see resident psychiatrists working with an MHU officer in the downtown core.   This team will take all calls related to mental health which will provide quick assessment.

·         To assist members when responding to calls for service, the Cultural Interpretation Services for Our Communities (CISOC) donated the “I Speak” language identification cards containing the “I speak” in a total of 52 languages.  Members can use these cards to help identify the first language of the member of the public by asking them to point to the appropriate statement.


Expanding Public Education, Community Engagement and Mobilization

·         The Traffic Stop Race Data Collection Project is the result of a settlement agreement between the Ottawa Police Services Board and the Ontario Human Rights Commission.  Implementation of this project is ongoing and includes the development of a consultation plan (for the public and for members); specialized expertise of a York University Research Team to develop the methodology to collect and analyze race-based data; the identification of IT solutions to collect the data; and, police training.  Race-based data collection for police stops is recognized as one of the tools available to help police services address concerns of racial profiling and can be used as a tool to address community concerns and questions. 

·         On September 24, the Board hosted a special presentation on the Police Complaints Process provided by Mr. Gerry McNeilly, Ontario’s Independent Police Review Director.

·         On December 4, the Board and Police Service hosted a community consultation on the draft 2013-2015 Business Plan along with three member consultations at different OPS buildings. Great feedback from the community and our members was received through these consultations, and it will assist the OPS and Board, in refining the Service’s three year plan of action.


During the reporting period the Board received a total of 40 reports / presentations that have supported the implementation of the strategic priorities, goals and objectives as outlined in the 2010-2012 Business Plan (Annex C), bringing the total to 213 reports during the last three years.




The semi-annual report forms part of the Ottawa Police Service’s compliance with Provincial Adequacy Standards and Ottawa Police Services Board Policy AI-001, Framework for Business Planning. 




The Plan for a Safer Ottawa was the product of many months of collaborative work undertaken by the members of the OPS, engaged citizens, and the OPS Board.  It reflects the needs of our community and members of the OPS that were identified through the active participation of residents, community partners, and members of the Police Service who contributed valuable input to making Ottawa a safer community. 


During the life of the Plan, regular and ongoing community, member, and stakeholder feedback is received during the development and implementation of projects and initiatives that are identified in Annex B, along with additional input that is received at OPS Board and community meetings and through ongoing consultations with community-based policing partners, organizations, and stakeholders.  





There are no immediate financial impacts or implications from the results of this report.




The 2010-2012 Plan for a Safer Ottawa is a three-year plan of action that responds to community concerns and included initiatives to reduce and prevent crime, improve assistance to victims of crime, enhance our community relationships and partnerships, and improve supports to our members. These and other measures in the Plan were identified through the active participation and valuable input from residents, community partners, and members of the Police Service.


Over the past three years, the OPS has achieved considerable success and has implemented tangible results, programs and initiatives that support the strategic goals, objectives and community priorities as outlined in the Plan for a Safer Ottawa.


Over the past several months, the Board and the OPS have been preparing the next three year plan that responds to member and community concerns and will improve the Police Service’s ability to effectively and efficiently deliver policing services in the future.  The development of the draft 2013-2015 Business Plan has involved the engagement, participation, collaborative work and valuable input from members of the OPS, engaged citizens, stakeholders, community partners and the Police Services Board.  The Police Service is looking forward to tabling the draft 2013-2015 Business Plan:  A Plan Where Everyone Matters next month.




(original signed by)


Charles Bordeleau

Chief of Police


Responsible for the report:  Supt Terry Cheslock



Annex A (Progress and Accomplishments – July to December 2012)

Annex B (Summary of Key Results and Outcomes: 2010 – 2012 Business Plan)

Annex C (Reports/Presentations Supporting Implementation of 2010 – 2012 Business Plan:  July to December 2012)







This document contains information that reports on activities related to the 2010-21012 Business Plan.