ATTACHMENT 1
PUBLIC COMPLAINTS
PART V- POLICE SERVICES ACT
DETAILS OF POLICY AND/OR SERVICE COMPLAINT INVESTIGATIONS
Complaint #: 12-0130
Date of Incident: 20 March 2012
Date of Complaint: 30 March 2012
Date Completed: 04 May 2012
Summary of Complaint:
The complainant alleged inadequate service in that after their vehicle was broken into and the Ottawa Police Service was contacted, they were told that they were unable to add additional information to the report.
Summary of Findings and Actions Taken:
The Office of the Independent Police Review Director received a letter from the complainant advising they have chosen to withdraw the public complaint and no longer wished to pursue the matter after the complainant realized they mistakenly contacted the wrong police agency.
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Complaint #: 12-0175
Date of Incident: 22 August 2011
Date of Complaint: 27 April 2012
Date Completed: 01 June 2012
Summary of Complaint:
The complainant alleged that when they reported a series of forgery, fraud, theft and parole violations against a former employer, they were advised that the case may be investigated in another six to eight months.
Summary of Findings and Actions Taken:
The Office of the Independent Police Review Director received a letter from the complainant advising they have chosen to withdraw the public complaint. The complainant no longer wished to pursue the matter and was satisfied, after speaking to the Professional Standards Investigator, with the explanation for the time delay for investigating the police report.
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Complaint #: 12-0188
Date of Incident: 21 March 2012
Date of Complaint: 02 May 2012
Date Completed: 18 May 2012
Summary of Complaint:
The complainant advised that while vacationing in Florida their Ottawa home was broken into. Family members attended the home within ten minutes of the house alarm being activated and waited for the police. The complainant alleged that it took three hours for the police to attend.
Summary of Findings and Actions Taken:
The Office of the Independent Police Review Director received a letter from the complainant advising they have chosen to withdraw the public complaint. The complainant no longer wished to pursue the matter and was satisfied, after speaking to the Professional Standards Investigator, with the response they were provided regarding their complaint.
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Complaint #: 12-0191
Date of Incident: 17 April 2012
Date of Complaint: 04 May 2012
Date Completed: 04 May 2012
Summary of Complaint:
The complainant alleged that they did not receive adequate service when they attended the Ottawa Police Service information desk with a written request to obtain a police report. They advised the officer asked for identification which was photocopied and returned to them. The officer then told them that it would be $49.00 for the report. The complainant advised that they had two previous experiences with FOI. The complainant paid the $49.00 the first time and refused to pay the second time. The officer walked away after returning the request and providing an officer's name, extension and voicemail.
Summary of Findings and Actions Taken:
After taking all the information into consideration, the Office of the Independent Police Review Director opted not to proceed with the complaint as it was determined to be frivolous.