ANNEX B

 

 Ottawa Police Service

Semi-Annual Progress Report on 2010-2012 Business Plan

(July to December 2011)

 

The Ottawa Police Service regularly monitors and tracks the progress in meeting the goals, objectives and outcomes as expressed in the Business Plan.  Every six months, a self-assessment is completed and the results reported to the Police Services Board, the Ottawa Police Executive and members of the Ottawa Police Service.  The assessment summarizes the overall progress using the following rating system. 

 

         Significant Progress                   On Track                         Moderate Progress                     Limited Progress

                                                                                                                                                     n

 

The Business Plan Implementation/Action Plan (I/A Plan) and Directorate Operational Plans and/or Work plans identify and align operational tasks and actions to support the 17 goals and 57 objectives in the Business Plan, and are valuable resources for monitoring and reporting.   .   

Overall Progress                                                                                                                                                                     Status

At the two-thirds mark in the three year business cycle, the self-assessment indicates continued and demonstrated progress on the strategic priorities, goals and outcomes expressed in the 2010-2012 Plan for a Safer Ottawa.

 

Following approval of the 2012 Budget in November, a review of the current strategic priorities in the 2010-2012 Business Plan was undertaken by the Business Plan Advisory Group, the OPS oversight body created to monitor and track progress.  The Group reviewed the status of all outstanding deliverables and performance indicators in the Business Plan to identify what actions were expected to be accomplished based on current 2012 operational realities (budget, existing resource allocation and significant organizational initiatives).  Based on the results of the review, continued progress is being made towards the outstanding actions with the expectation that these will be completed by year’s end.  Also identified were potential deliverables that may roll forward into 2013.  For example, work on the Business Continuity Plan and compliance with the requirements of Accessibility for Ontarians with Disabilities Act (AODA) will continue into 2013 and will be considered as part of the 2013 to 2015 business planning cycle.

 

The self-assessment identifies accomplishments that have been achieved during the last two quarters of 2011, and are grouped below within each of the four strategic priorities.

 

Reducing, Investigating and Preventing Crime

 Progress – On Track    

 



Goals

 

1.      Enhance organizational capacity and partnerships that support a consistent and effective response to early intervention and diversion, to prevent and reduce youth crime.

2.      Improve assistance to victims through better support, information, referrals and education.

3.      Improve assistance to victims through better support, information, referrals and education.

4.      Enhance our ability to gather, analyze and share information to facilitate an intelligence led approach.

5.      Employ an intelligence-led enforcement approach to support the deployment of resources to target priority areas and offenders in order to reduce and prevent crime.

 

 

 

 

 

 

 

 

 

 

Accomplishments

ü  The Ottawa Police Service (OPS) participated in the Youth in Policing Initiative (YIPI), a summer employment opportunity for youth who reside in at-risk communities and helps to promote a positive relationship between police and the community.  During the seven week program, 39 students received training, mentoring and practical job skills for the future.

ü  In partnership with Bell High School, the OPS School Resource Officer established a weekly fitness based “boot camp” that is being run as part of the school’s suspension program that attracts students at high risk of having behaviour challenges.   The goal of the program is to provide youth with positive adult interaction and tools to assist with positive life choices and leadership roles.

ü  The Ottawa Community Youth Diversion Program, a collaboration between the Boys and Girls Club of Ottawa, the Provincial Government, the Crowns Office and the OPS was recognized by Crime Prevention Ottawa and winner of the Community Safety Program Award.  This Program identifies youth and matches support programs to their needs in an attempt to divert youth from continuing to be at conflict with the law.

ü  In December the Guns and Gangs / Direct Action Response Team initiated a 60 day enforcement/suppression campaign called “Project Bullseye” a high visibility enforcement operation in targeted areas and street gang members. 

ü  Improvements to the standard operating procedures in relation to the OPS responding to calls for service at the Ottawa-Carleton Regional Detention Centre, where scheduled substances have been seized will free up front line officers for higher priority calls and improve service to the community.

ü  In May, the Problem Crime Analysis Unit was realigned to form an integrated Crime Intelligence Analysis Unit which will improve the analytical support to operational and investigative units within the OPS.

ü  To improve operational efficiencies, workload and reporting relationships a new District Directorate – Central Division structure was implemented in September that will improve the delivery of core policing services to the community.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ü  To ensure timely data and improve customer service with response/processing of Motor Vehicle Collisions, the OPS is developing a new Collision Reporting

Center model and implementing eMVA software for front line officers and front desk to be completed in 2012.

ü  The Coordinated Victims Assistance Network of Ottawa continued its work with all regional victims of crime service providers, funders and advocates.  

ü  The adjustments and re-alignments within the Criminal Investigative Directorate to improve workload, co-ordination of workflow and build investigative capacity as a result of the CID Enhancement Project were substantially completed by year-end 2011.  For example, to enhance the OPS response to victims who have suffered a crime against the person, additional positions were reallocated to the Sexual Assault and Child Abuse Section

ü  The upgrades to the Microception VideOversight system which serves the OPS video interview rooms has been substantially completed.   The system includes the capture of the booking process in the cellblock using two cameras and two microphones.  The system leverages the existing audio/video network designed to capture, catalog and store audio video in a secure manner. 

ü  In July, the OPS in partnership with the OPP and the Ministry of the Environment conducted Project ERASE (Eliminate Racing Activities on Streets Everywhere).  A total of 21 speeding charges were laid, 46 equipment charges and over 47 other Highway Traffic Act charges.

ü  In July “Project Yardwork” was successfully concluded.  Investigating allegations of organized criminal activities, alleged to include insurance fraud schemes, Ontario Disability Support fraud and illegal drug activities, a series of search warrants were executed resulting in 10 arrests and 47 criminal charges.

ü  Following the Chief’s public safety announcement in December which asked all women, and particularly those involved in the sex trade to “Be alert, be vigilant and be safe”, the OPS launched an multi-pronged community safety plan, which involved direct contact with sex trade workers to provide them with safety advice and working with community partners, both directly and indirectly with marginalized women and sex trade workers.  Additional measures to support the Safety Plan are in progress, such as additional training for Patrol and District officers to assist them in the work they do with sex trade workers, and working with our partners to increase the levels of safety experienced by sex trade workers.

ü  The Public Rewards Policy was approved and a press conference held to inform the public.  Positive feedback from the families of the victims was received on this initiative.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ü  The use of GPS units similar to those currently in use for banks, have been deployed to target pharmacy robberies.

ü  In October, the Robbery Unit’s “Most Wanted” was added to the OPS website to assist ongoing investigations.

ü  A number of operations were concluded in the last six months including one of

the most significant drug investigations in Ottawa.  In December, a total of 226 charges were laid against 22 persons in an 18-month joint forces drug investigation named “Project Sleepwalker”.  Involving the OPS, RCMP, OPP and Toronto Police, drugs (cocaine, heroin, crack cocaine, ecstasy pills, hashish and marijuana) with a street value of $2.8 Million were seized.

ü  In September, 12 people were arrested for a total of 107 charges in a joint operation “Project Finale” involving officers with the OPS, OPP and RCMP.  The operation targeted the activities of an organized crime group and the group’s drug trafficking activities.  The drugs seized are estimated in excess of $172,000.

ü  A review of gaps in youth policing programs and activities was completed which included a review of the YIPI program and the adoption of the OPS Youth Strategy

 

Investing in Our People

 Progress   – On Track     

 



Goals

1.      Develop Performance Management Strategies to enable supervisors to better develop their staff.

2.      Establish training and development standards and expectations for organizational programs and individual education.

3.      Establish a leadership development strategy.

4.      Support recruitment, retention and development.

 

Accomplishments

ü  The Civilian Career Initiative has moved from project to program status.   To provide oversight to the program, a CCI Joint Steering Committee has been established to ensure the ongoing effectiveness and efficiency of the process and ensure that the guiding principles of fairness, transparency and consistency are supported. In the fall, feedback from members who have been involved in the CCI process was solicited through an online survey and interviews.  A total of 352 members (response rate of 54%) responded to the survey with an additional 41 interviews completed.  A preliminary review of the information indicates that CCI is having positive impacts, but there are areas which need further review,

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

improvement and/or clarification, and the Steering Committee is working to enhance the CCI Program based on the information provided.

ü  To support of the training needs of members, a new and innovative Training Management System was introduced in November.  The new system was built from extensive review and internal consultations which began in late 2010 to facilitate the planning, organization, direction, coordination, conduct and oversight of training within, and on behalf of the OPS. The new system incorporates an Annual Planning Cycle, improved forecasting of training demands by Directorate, and improved oversight and review process. 

ü  Following community and internal consultation the OPS has developed and approved a Racial Profiling Policy.   Mandatory training on racial profiling has been underway since January 2011 as part of the Professional Development Centers training components.

ü  With the pilot program full with 100 participants, the “Real You” Ottawa Police Service Wellness pilot program continues to meet the program goals as many participants have experienced improvements in multiple facets of their overall

health and positive lifestyle changes under the guidance of a multi-disciplinary team of a licensed medical doctor, psychologist, physiotherapists/chiropractors, and naturopathic physician.

ü  In the last six months, changes to the configuration of mobile workstations in close to 90% of police vehicles have been implemented to ensure a safer, more

ergonomic working environment.  Improvements to the size and brightness of the in-car screen, upgrades towards a faster network, easier access to controls, and an adjustable keyboard, monitor and armrest will give officers the technical requirements needed to perform their duties in a safer, more effective work space.  Ongoing feedback on the improvements continues.   

ü  Research has commenced and work is continuing on the development of a formal OPS mentoring course targeted for S/Sgts

ü  An inventory and review of current Ottawa Police Service leadership courses has commenced, with work continuing into 2012. 

ü  Following consultation with the PSB’s Human Resources Sub-Committee, additional work is required to formalize the functions envisioned for an Employer of Choice Advisory group within OPS.

 

Enhancing Partnerships and Interoperability

 Progress – On Track   

 



Goals

1.      Enhance information and intelligence sharing to ensure timely information that supports decision-making and integrated response to changing threat and risk levels to public safety in the National Capital Region.

2.      Develop an internal and external communications network to improve information sharing and intelligence gathering with the community, the City of Ottawa, emergency service and policing agencies.

3.      Expand and enhance sustainable community partnerships that promote positive interaction and continual dialogue to meet community and operational needs. 

4.      Leverage partnerships to create an accessible police service that meets the requirements of the Accessibility for Ontarians with Disabilities Act (AODA).

 

 

 

 

 

 

 

Accomplishments

ü  In November, the Ottawa Police Services Board approved the participation of the OPS in the City of Ottawa’s Strategic Road Safety Action Plan:  2012 – Beyond and the 2012 Safer Roads Ottawa Program Work Plan.  A joint initiative between Ottawa Public Health, City of Ottawa Public Works Department, Ottawa Paramedic Service, Ottawa Fire Services and the OPS, builds on the success of the former Integrated Road Safety Program (2003-2011), and sets a bold vision and new Action Plan that is more comprehensive and responsive to road safety priorities and will help make the “City of Ottawa the safest traffic environment for all”.

ü  The OPS and RCMP have formed an integrated team that will respond to all explosive and CBRNE calls in the City of Ottawa as a two-year project.

ü  In partnership with both the Provincial and Federal Crown Attorney’s, there continues to be improvements that will enhance the e-disclosure process.

ü  In an effort to enhance our partnership work and resources, the OPS undertook a comprehensive inventory of existing partners/partnerships to document their role with OPS. The inventory will be valuable in moving forward with our community engagement and partnership approaches in the future.

ü  To ensure compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Customer Service Standards deadline, mandatory Customer Service training was rolled out across the organization, with work continuing on additional components to be implemented in 2012 and beyond.

ü  On July 20th over 30 officers participated in the annual Flotilla for Friendship to build understanding and friendship amongst aboriginal kids and area police officers

ü  Canada Day celebrations in Ottawa attracted more than 400,000 people, one of the largest crowds as the focal point was the participation of the Duke and Duchess of Cambridge.  The OPS provided security for the Royal Couple’s movements in the NCR in conjunction with the RCMP.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ü  In partnership with the City of Ottawa Archives, an agreement was reached to transfer the OPS historical documents and artifacts to the City Archives which would provide improved storage and display of OPS property.

ü  In July, the OPS was called to provide support to the City of Ottawa Office of

Emergency Management, to assist in the evacuation of 286 residents from the

Kingfisher Lake First Nations community.  The community was one of the many that were threatened by forest fires that had overtaken much of

Northwestern Ontario this past summer.   Liaising with our City partners, the OPS provided support and ensured the safety and security of the evacuees

ü  Work continues with the development of an Enterprise Risk Management Model.

ü  In the last six months of 2011, the OPS, in partnership with the RCMP and other local agencies were on site to ensure the safety and security of the public and uphold the democratic rights of all individuals under the Canadian Charter of Rights and Freedoms, at a number of large scale organized demonstrations and events, in particular the Greenpeace Protest in September, Occupy Ottawa

protest in Confederation Park, and the demonstrations by the Congolese community in December. 


 

Expanding Public Education, Community Engagement and Mobilization

Progress – On Track

 



Goals

1.      Assess and develop priorities for public education in every division and expand education about police services and structure where beneficial.

2.      Recognize and support the value of community engagement from the front-line and specialty sections.

 

 

 

 

Accomplishments

ü  On October 26th, the OPS and the Police Services Board hosted a very successful Let’s Chat Youth Café, a public engagement meeting planned by and for youth.  Attended by over 100 youth, participants and police explored and discussed issues of interest to youth.   The results of the discussion have led to the development of a youth engagement strategy for the OPS, and a Youth Advisory Committee for the police service.

ü  In support of Bullying Awareness Week in Ottawa (November 13 to 19), OPS members and volunteers joined the Youth and Community Development Sections in raising awareness to support the #No More Bullies Campaign led by Majic 100. 

 

 

3.      Mobilize communities around priority policing issues including reducing youth and domestic violence, positive youth outreach, reducing drug-related crime and crime prevention through social development initiatives. 

4.      Align Ottawa Police Service education, engagement and mobilization efforts with those of the City of Ottawa and partner agencies and organizations, and link activities with operations.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ü  The OPS volunteered in the YOUTHZOOM program, a partnership with the Ministry of Community Safety and Correctional Services, COMPUCORPS and the OPS to mentor youth as assist underprivileged youth to gain practical work experience in the non-profit and information field by learning the fundamentals of refurbishing computers. 

ü  The Police Service partnered with Crime Prevention Ottawa to celebrate and promote Crime Prevention Week (November 6 to 13), with this year’s theme of Crime Prevention through Innovation and Technology.  Community Police Centre staff and volunteers organized a number of neighbourhood crime prevention booths, presentations and programs across the City.  As well, the city’s community safety leaders and programs were honoured and celebrated at the 3rd annual Crime Prevention Ottawa Community Safety Awards.

ü  Phase VI of the OPS youth Soccer Mentoring Program ran from October to December.  The Ottawa Carleton District School Board, the OPS and

FC Capital United Soccer Club collaborated on a youth mentoring soccer program for At-Risk Youth, boys and girls aged 6 to 12 who have not, and do not play organized soccer.    

ü  Through the Flag and Banner Program, the community and police come together in partnership to create a culture of mutual respect and build strong

communities and understanding.   The OPS, in partnership with the community, celebrated Islamic History Month; Ramadan; Lebanese Week; Ottawa Greekfest; Jamaican Independence; Capital Pride Week; Louis Riel Day; Trans Day of Remembrance; St. Nicholas Day, Chanukah

ü  In July the OPS launched the “All Valuables Removed” campaign to raise awareness and combat theft from vehicles.  This successful campaign helped raised awareness about this crime of opportunity with over 40,000 free warning cards issued to drivers to date.   Interest and inquiries have been received from other police services both nationally and internationally.  An evaluation of the program is scheduled for Q1 2012.

ü  In July members of Peace Camp Ottawa, representing youth from three countries visited OPS headquarters as part of their week long intensive program designed to create understanding and build skills for peace building and conflict resolution.

ü  In September and October, the Ottawa Neighbourhood Watch Executive Committee (ONWEC) responsible for city-wide leadership for Ottawa’s

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Neighbourhood Watch program re-elected their Chair and Vice-Chair, both long time volunteers.

ü  In December, 60 OPS officers volunteered their time and took on the role of personal shopper with 60 children from the local School Boards.  In partnership with Vic Management property managers the OPS participated in the 4th Annual CopShop program.

ü  A big part of effective police work is being engaged, listening and working with the public.  Social media connects us with more people and gives us an opportunity to engage with them in a way that does not exist today. The OPS Social Media Committee is continuing their work on the development of a social media strategy, to be supported with policies and procedures regarding the use of social media at the OPS to guide our social media presence and rollout later in 2012.

ü  The OPS, in partnership with the City and other community partners continues align Ottawa Police Service education, engagement and mobilization efforts with those of the City of Ottawa and partner agencies and organizations, through the Community Development Framework in the Carlington and Pinecrest neighbourhoods.