ANNEX A

PUBLIC COMPLAINTS

PART V- POLICE SERVICES ACT

DETAILS OF POLICY AND/OR SERVICE COMPLAINT INVESTIGATIONS

Complaint #:                          11-0350

Date of Incident:                   18 July 2011

Date of Complaint:               05 August 2011

Date Completed:                   13 October 2011

Summary of Complaint:

The complainant alleged that when they requested a police records check the results were mailed instead of them being notified that it could be picked up.

Summary of Findings and Actions Taken:

The investigation determined that the Ottawa Police employee made an unintentional error and the results were mailed out instead of being put aside for the complainant to pick up. The supervisor of the employee was to make changes to ensure that would not happen again.

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Complaint #:                          11-0406

Date of Incident:                   24 June 2011

Date of Complaint:               16 September 2011

Date Completed:                   07 November 2011

Summary of Complaint:

The complainant attended a police office to report that an acquaintance had gone on a ride-a-long with Ottawa Police and had disclosed personal information about a previous police incident they had been involved in.

Summary of Findings and Actions Taken:

The OIPRD received a letter from the complainant advising they have chosen to withdraw the public complaint and no longer wished to pursue the matter after speaking to the Professional Standards Investigator.

Complaint #:                          11-0417

Date of Incident:                   15 September 2011

Date of Complaint:               22 September 2011

Date Completed:                   28 November 2011

Summary of Complaint:

The complainant expressed concern with Ottawa Police policy when they called in to report a gas drive off. The complainant was told that they would not dispatch an officer or take a report over the phone. It was the complainant’s responsibility to attend a police station to report the crime.

Summary of Findings and Actions Taken:

The OIPRD received a letter from the complainant advising they have chosen to withdraw the public complaint and no longer wished to pursue the matter after speaking to the Professional Standards Investigator.

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Complaint #:                          11-0475

Date of Incident:                   19 September 2011

Date of Complaint:               31 October 2011

Date Completed:                   31 October 2011

Summary of Complaint:

The complainant filed a complaint as a result of a client being informed that the storage charge for the towed vehicle was in excess of $2,200 when it was held for forensic examination.

Summary of Findings and Actions Taken:

The OIPRD deemed the complaint to be a policy complaint and decided not to proceed with the complaint as it was determined that the complainant was not the person affected by the policy under Section 60(5) of the Police Services Act.

Complaint #:                          11-0485

Date of Incident:                   20 August 2011

Date of Complaint:               08 November 2011

Date Completed:                   08 November 2011

Summary of Complaint:

The complainant advised that she called the police concerning a neighbour attending their residence yelling after City By-law personnel attended the neighbour’s residence in relation to a noise complaint. The police refused to send an officer when the complainant requested their attendance.

Summary of Findings and Actions Taken:

The complainant contacted OIPRD and advised them that they did not wish to proceed with the complaint and that the intention was not to make a complaint but rather to have the OPS investigate the situation with the neighbour.