ANNEX A
PUBLIC
COMPLAINTS
PART V-
POLICE SERVICES ACT
DETAILS
OF POLICY AND/OR SERVICE COMPLAINT INVESTIGATIONS
Complaint
#: 11-0212
Date of
Incident: 25 March
2011
Date of Complaint: 13 May 2011
Date
Completed: 08
September 2011
Summary
of Complaint:
The complainant reported their truck stolen to the
Ottawa Police Service in March 2011. In April, the towing company contacted the
complainant and advised the truck had been towed due to obstructing a laneway
and forwarded a storage bill. The complainant attended the Greenbank Station
for a copy of the police report. At that time, the complainant noticed the
wrong vehicle was added to Canadian Police Information Centre (CPIC). Had the
OPS correctly added the truck to CPIC when it was towed, the complainant would
have been advised of the location for the vehicle (impound lot). The error
caused the complainant to face accrued impound costs of over $800.
Summary
of Findings and Actions Taken:
The investigation determined that the Ottawa Police call
taker made an error when entering the complainant’s vehicle information when it
was reported that the truck was stolen. The claim has been submitted to the
City for compensation.
____________________________________________
Complaint
#: 11-0217
Date of
Incident: 06 May 2011
Date of
Complaint: 20
May 2011
Date
Completed: 29
August 2011
Summary
of Complaint:
The complainant inquired about the process for
having a police records check done. They were advised that it would cost $35.00
for an express records check and that they could have it mailed to them. When the complainant attended the police
station, the complainant was advised that the cost was actually $50.00 ($15 for
Records check and $35 for the Express service) and that it could not be mailed
to the complainant but could be picked up at the station several days later. The complainant’s spouse had dropped their
request off at the same time, paid $15.00 for a non-express records check and
received the records check in the mail less than a week later. The complainant stated that they would never
have paid the $35.00 extra if they had known the check would take less than a
week to arrive at their door.
Summary
of Findings and Actions Taken:
The OIPRD received a letter from the complainant
advising they have chosen to withdraw the public complaint against the
mentioned police officers and no longer wishes to pursue the matter after
speaking to the Professional Standards Investigator.
____________________________________________
Complaint
#: 11-0289
Date of
Incident: 31 May
2011
Date of
Complaint: 07
July 2011
Date
Completed: 07 July
2011
Summary
of Complaint:
The complainant made a Freedom of Information
request in hopes of receiving more information regarding a case. Only five
pages of documents were provided to them that contained no information at
all. The complainant felt that the
$48.00 paid for this information was stolen and requested a refund of the money
and restitution for the two hours the complainant took to obtain the
information through the FOI process.
Summary
of Findings and Actions Taken:
The OIPRD chose not to proceed with the matter as it
could be more appropriately dealt with, in whole or in part, under another Act
or other law.
Complaint
#: 11-0300
Date of
Incident: 09
February 2011
Date of
Complaint: 13
July 2011
Date
Completed: 03
August 2011
Summary
of Complaint:
The complainant expressed concern about the service
that they received when their vehicle was towed by Ottawa Police after it was
vandalized by a neighbour. The
complainant advised they were not provided any information on where it was
being towed, the condition it was in and when they could expect to have it
returned to them. A compound fee had to be paid in order to retrieve the
vehicle (covered by the insurance company).
Summary
of Findings and Actions Taken:
The OIPRD advised Ottawa Police that the complainant
has chosen to withdraw their complaint after speaking with an investigator in Professional
Standards. The complainant is satisfied
that their concerns have been answered and are being addressed by the Ottawa
Police Service.
____________________________________________
Complaint
#: 11-0327
Date of
Incident: 01 July 2011
Date of
Complaint: 21
July 2011
Date
Completed: 21 July
2011
Summary
of Complaint:
The complainant was sitting on an outside patio when
the complainant and others started coughing. It was discovered police officers nearby had
used pepper spray to break up a fight. The
complainant felt the officers could have used other means to subdue rowdy
people.
Summary
of Findings and Actions Taken:
After taking all the information into consideration,
the OIPRD has opted not to proceed with the complaint as it has been determined
to be frivolous.
Complaint
#: 11-0369
Date of
Incident: 21
August 2010
Date of
Complaint: 19
August 2011
Date
Completed: 22 August
2011
Summary
of Complaint:
The complainant was stopped on York St by an Ottawa
Police officer for a traffic infraction. The complainant requested a French speaking
officer, who attended much later. The
complainant was issued several tickets which the complainant disputed with the
City and was partially reimbursed on a technicality.
Summary
of Findings and Actions Taken:
The OIPRD have advised that
they have received an incomplete complaint correspondence from the complainant. After numerous unsuccessful attempts, they
have closed their file.
______________________________________________
Complaint
#: 11-0387
Date of
Incident: 27
August 2011
Date of
Complaint: 08
September 2011
Date
Completed: 09
September 2011
Summary
of Complaint:
The complainant alleged that Ottawa Police assisted the
complainant’s former spouse in taking their two children to another Ontario jurisdiction
even though the complainant had advised the former spouse verbally and in
writing that the complainant did not consent to this.
Summary
of Findings and Actions Taken:
After taking all the information into consideration
the OIPRD has not identified any breach of the PSA or Code of Conduct
therefore, they consider the file now closed.