ANNEX A
Ottawa Police Service
Semi-Annual Progress Report on 2010-2012
Business Plan
(January to June 2011)
The Ottawa Police Service
regularly monitors and tracks the progress in meeting the goals, objectives and
outcomes as expressed in the Business Plan. Every six months, a
self-assessment is completed and the results reported to the Police Services
Board, the Ottawa Police Executive and members of the Ottawa Police Service.
The assessment summarizes the overall progress using the following rating system.
Significant Progress On
Track Moderate
Progress Limited Progress
n
The Business Plan Implementation/Action
Plan (I/A Plan) and Directorate Operational Plans and/or Work plans identify
and align operational tasks and actions to support the 17 goals and 57
objectives in the Business Plan, and are valuable resources for monitoring and
reporting. .
At the half-way point in the three year business cycle, the self-assessment
indicates that there continues to be demonstrated progress on the strategic
priorities, goals and outcomes expressed in the 2010-2012 Plan for a
Safer Ottawa.
As a proxy measure, during the past 18 months, over
400 operational/tactical actions and metrics have been identified in the
Directorate Operational Plans that support and align with the strategic
priorities and goals of the organization. To date, an estimated 42% (175) have
been completed and are now part of regular business; approximately a dozen are
on hold, and the remaining 220 are started and are well underway.
The self-assessment has
identified accomplishments that have been achieved during the first two
quarters of 2011, and are grouped below within each of the four strategic
priorities.
Reducing, Investigating and Preventing Crime
Progress – On Track
Goals
1.
Enhance
organizational capacity and partnerships that support a consistent and
effective response to early intervention and diversion, to prevent and reduce
youth crime.
2.
Improve assistance to victims
through better support, information, referrals and education.
3.
Improve assistance to victims
through better support, information, referrals and education.
4. Enhance our ability to gather, analyze and share
information to facilitate an intelligence led approach.
5. Employ an intelligence-led enforcement approach to
support the deployment of resources to target priority areas and offenders in
order to reduce and prevent crime.
Accomplishments
ü
Additional provincial funding
received to expand the "Urban Priority Schools Pilot"
project to support an additional School Resource Officer (SRO) to focus on
west-end priority schools serving the Ritchie-Ramsey catchment area. The
funding envelope allows the Police Service to expand "Violence Risk
Assessment" training to Youth Services Bureau, Boys & Girls Club and
CHEO Youth Services personnel as well as Level II training to School Resource
officers.
ü
The Ottawa Police Service (OPS)
are once again participating in the Youth in Policing Initiative (YIPI),
to hire youth who typically encounter barriers to gaining employment. During
the 7 week program, the 39 students will receive training, mentoring and
practical job skills that they can take with them in the future.
ü Guns & Gangs Unit hosted GangNet
meeting in June 2011 with over 70 participants from law enforcement and other
affected community partners (e.g. CBSA, CISO, Parole, Probation)
ü The Co-Chairs of the Coordinated Victims Assistance
Program (CVAP), (Supt. Skinner of the OPS and Barbara Mackinnon of the Children’s
Aid Society) hosted a Stakeholder Workshop during National Victims of Crime
Awareness Week. The workshop embraced the theme “Many Voices, Many Paths”
and engaged Ottawa service providers and victim advocacy groups to build a
collaborative network to connect and support services to victims of crime in
Ottawa. CVAP has reviewed its terms of reference and has decided to
transition CVAP to CVAN Ottawa – the Coordinated Victims Assistance
Network of Ottawa and in the fall will hold the first CVAN Ottawa
Steering Committee meeting with all regional victims of crime service
providers, funders and advocates.
ü
Ottawa Victim Services and the Police Service continue to collaborate on a
number of fronts. OVS has provided practical information and training to
Community Police officers; provided resource material for distribution through
the CPCs; and, during the National Victims of Crime Awareness Week in April
2011, the Police Service participated in Ottawa Victim Services’ Open House to
educate the community on OVS supports to crime victims in our community.
ü
Since March 2011, victims
contacting the Call Center to report property crimes are being provided with
the option to contact the Ottawa Victim Services (OVC). To date, over 42% of
ALL victims filing a report with the Call Centre have been provided with OVS
contact information.
ü
Following a collaborative process
involving frontline crisis counsellors, OPS management and the OPA, the Victim
Crisis Unit implemented a six month pilot shift schedule to enhance
resources during peak hours and for major calls, and to provide improved
communication, collaboration and support/recovery opportunities for VCU
counsellors. Upon the completion of the pilot project a scheduling review will
be completed
ü
To reduce the
number transports, decrease time delays in updating CPIC and increase the
capacity of trained individuals to take DNA samples from persons
in-custody, two Special Constables have been trained, with two more scheduled
for training in July 2011.
ü
Continued progress on the CIS
Enhancement Project. Work is progressing well with adjustments and
re-alignments within the Criminal Investigative Directorate to improve workload
and co-ordination of workflow and build investigative capacity.
ü
In February 2011, the
Microception VideOversight system which serves the OPS video interview
rooms was expanded to include the capture of the booking process in the
cellblock using two cameras and two microphones. The system leverages the
existing audio/video network designed to capture, catalog and store audio video
in a secure manner. All four OPS breath rooms were upgraded at the same time
using this technology allowing the audio/video capture of the breath sample
capture process
ü With the goal of reducing gas drive-offs
and achieving optimum crime solvency, an internal review was conducted and
meetings held with gas company representatives, resulting in the Police Service
implementing an alternative response to gas drive-offs in May 2011.
Reporting of gas drive-offs are taken through the Call Centre where the initial
report is taken, awaiting any evidence for delivery (e.g. video) from gas station owners.
ü
A number of operations were
concluded in the last six months including: January 2011 four adults were
charged and $500,000 of drugs and cash were sized during Project Upsilon;
twelve individuals were arrested, 103 charges laid including 32 charges
of firearm trafficking as part of a joint investigation with the Provincial
Weapons Enforcement Unit into illegal gun trade in Ottawa, referred to as Project
Lancaster. Also seized were cash and drugs, including marihuana and
cocaine with a street value of $89,000; Project Bypass (April
2011) that resulted in 266 charges against 59 individuals, the seizure of a
large
amounts
of marihuana and growing equipment, and cash; and lastly, after a 5 month
investigation by the Street Crime Unit of street level trafficking in the
market and Rideau Street area, 93 suspects were identified as trafficking
illicit drugs as part of Project Infusion.
Investing in Our
People
Progress – On Track
Goals
1. Develop Performance Management Strategies to enable
supervisors to better develop their staff.
2. Establish training and development standards and
expectations for organizational programs and individual education.
3. Establish a leadership development strategy.
4. Support recruitment, retention and development.
Accomplishments
ü
The OPS
recently participated in two external surveys: the National Work-life Balance
and Employee Well-Being Survey; and the Canadian Association of Chiefs of
Police survey on professionalism in policing. The aggregated results from the
CACP survey will be used as part of the OPS ethics and accountability framework being developed under the Business Plan
ü
In January 2011 a new block
training format was implemented, along with the introduction the new
Platoon shift schedule, as a result of the Strategic Deployment program
review. Block training was identified as an effective tool for delivery
provincially-mandated training to sworn members.
ü
The Civilian Career
Initiative rolled out e-learning packages for all Civilian Competition
Training, via the Ottawa Police Services CPKN e-learning portal and
successfully transformed from a project to program status with the announcement
of a new CCI Joint Steering Committee to provide oversight to the CCI program.
ü
To protect workers from workplace
violence and address workplace harassment (Bill 168) the Police Service
implemented mandatory training for all members through the Police
Services CPKN e-learning portal.
ü
A two day comprehensive
skill-based workshop/training session was held in late March 2011, for
professions in the school, the community and the police who are, or will be
conducting the threat/risk assessments as part of “Community
Violence/Threat Risk Assessment Protocol“ that establishes a
standardized collaborative response, sharing of information, advice and support
between school staff, the community, community partners and responding police
personnel for all high risk situations, adopted by Ottawa’s four school
boards and the OPS.
ü Job-specific training for cellblock Sergeants and Special Constables has
been completed, and will continue annually, in addition to the legislated Use
of Force re-qualification.
ü
The “Real You” Ottawa Police Service Wellness pilot
program which was
approved in November 2010 has received an overwhelming amount of interest from
members. The pilot program is full with 100 participants with the goal to
improve their health by making positive lifestyle changes under the guidance of
a multi-disciplinary team of a licensed medical doctor, psychologist,
physiotherapists/chiropractors, and naturopathic physician.
ü
An annual training plan to address the needs of the Communications
Centre members has been completed and will be revised / updated for 2012 in Q4
2011.
ü
To better meet service demand at
the Central front desk, the “Front Desk Information Service Excellence"
Project was initiated in October 2010 to June 2011. A 6 month pilot project
that included a redesigned deployment and work schedule for desk staff.
ü The development of Explosive Disposal Unit
training course for front line officers was completed, and while the
sessions were well received by front line officers, the result has been an
improvement to explosive related calls by front line officers.
ü
To support the health and safety
of members, the OPS expanded its Chaplaincy Program to a Chaplaincy/Spiritual
Program in June 2011 to provide members and their family’s access to
chaplains / spiritual leaders for spiritual and emotional support during times
of need.
ü
Over the past year and a half, the
OPS has launched a standardized and transparent approach to the promotion
process at all ranks that will ensure that a pool of high calibre
leaders will be available to assume key roles in the organization by utilizing
a competency-based promotion process that is fair, consistent and accessible..
A three-year promotion process cycle has been introduced to support members in
the personal career planning. Based on feedback from members and input from
the Executive, the promotional process
calendar
has been adjusted to two processes per year. The ranks of Staff Sergeant and
Inspector will be held in one year, followed by the Sergeant and Superintendent
ranks the following year.
ü
On June 24, 2011 twenty-two new
recruits received their wallet badges at the graduation ceremony.
Enhancing Partnerships and Interoperability
Progress – On Track
Goals
1. Enhance information and intelligence sharing to ensure
timely information that supports decision-making and integrated response to
changing threat and risk levels to public safety in the National Capital Region.
2. Develop an
internal and external communications network to improve information sharing and
intelligence gathering with the community, the City of Ottawa, emergency
service and policing agencies.
3. Expand and enhance sustainable community partnerships that
promote positive interaction and continual dialogue to meet community and
operational needs.
4. Leverage partnerships to
create an accessible police service that meets the requirements of the
Accessibility for Ontarians with Disabilities Act (AODA).
Accomplishments
ü
Ottawa Police members actively
participated and contributed to the success of the leadership team involved in Justice
on Target, an initiative of the Ministry of Attorney General to reduce
the number of court appearances, streamline processes and reduce delays in the
court system.
ü
Work is
progressing on the development of the NCR
Communication Interoperability Plan. Phases I & II have been
completed (project scope, governance and launch) with Phase III (consultation)
almost completed with over 600 respondents completing the survey, six workshops
involving Police, EMS, Fire, City of Ottawa and Gatineau) and a 2-day NCR
Communication Interoperability workshop involving about 150 users of all
levels.
ü
To enhance
officer safety and persons in custody, a bidirectional antenna
was installed throughout the cell block and courtroom areas in order to ensure
full two-way radio coverage. Further upgrades were later made to the system in
order to improve cellular wireless access/coverage in cellblock and show cause
courtrooms. These improvements will allow optimal communication capability and
officer safety at the 161 Elgin Courthouse facility.
ü To improve the safety and
security of the public and courthouse staff an early-warning notification
system protocol and operational plan was developed in consultation with
the Crown and Judiciary to early notification of possible emergencies and to
address situations when additional security was required.
ü The OPS in cooperation with the
Hate Crime and Extremism Investigative Team (HCEIT), brought together 172
intelligence officers from across Canada and the USA to a three day conference
in May on Source Recruitment and Radicalization
ü
Between May 15th and 21st
the police service celebrated Ontario Police Week and the theme
of “Neighbourhood Safety: Working Together for Community”. Community Police
Centres held 37 community events to celebrate and highlight the work of
members, the community and our partners.
ü
In May 2011, the OPS in
partnership with the National Research Council became the first police service
in Canada to develop and implement an idling reduction program.
Idle-Reduction technology will reduce carbon emissions, save on fuel costs and
reduce maintenance costs on vehicles. Up to 30 units are planned for
installation in 2011 and 2012.
ü
To raise awareness of the impact
of violence against women and children, the Ottawa Coalition to End Violence
Against Women (OCTEVAW) launched “The Clothesline Project” painted
messages on t-shirts which were on display at 474 Elgin Street, one of many
public locations throughout the City.
ü
In February 2011, the Teddy
Bear Program was re-launched to provide teddy bears and use them as a
therapeutic tool to comfort, console and calm distressed children after a
traumatic event.
ü
The Police Service participated in
the launch and campaign “Don’t be that Guy” aimed at young men.
The campaign is a partnership between Crime Prevention Ottawa, the Ottawa Rape
Crisis Centre and the Ottawa Coalition to End Violence Against Women and was
launched at the Building Prevention: Sexual Violence, Youth and Drinking
Conference in May.
ü
Over 45 people attended the
Overbrook Community Council meeting held on January 27th to recruit
volunteers for the “reactivated” Overbrook Neighbourhood Watch.
ü
The OPS participated in Canada
Road Safety Week (May 16 to 23), in a nationally coordinated enforcement-driven
initiative created by the Canadian
Association
of Chiefs of Police designed to increase safe driving measures and ultimately
to save lives.
ü
Implementation of e-disclosure
of all files, both Provincial and Federal is complete. Project continues to
review opportunities to implement e-disclosure to front-line personnel.
ü
Continued participation in
community-based youth programs such as: St-Lukes Basketball game charity event,
Hintonburg community youth ball hockey event,
Juvenile
Diabetes hockey event; weekly participation in "Kids Fit",
an afterschool police fitness and youth initiative to develop relationships
based on a fitness lifestyle in the Overbrook area; a series of police/youth
basketball games in the Lowertown area to develop trust; regular programming as
a result of the "building youth capacity" leadership programming
which included a youth leader workshop as well as a youth leader weekend YMCA
camp with police.
ü
The Marine /Dive / Trial Unit
continued its focus on developing community partnerships. This past winter the
Unit networked with several snowmobile clubs and provided enforcement and
attended community meetings on the new City of Ottawa Rural Pathways.
ü Continued development of the Airport P3 Working
Group through monthly meetings and in February, the Police Service
arranged an Introduction to Emergency Management Course for the members of the
Working Group.
ü
An evaluation
of the Online Autism Registry Pilot Project was completed with
community partners and the Diversity and Race Relations Section.
ü
To ensure
compliance with the Accessibility for Ontarians with Disabilities Act
(AODA) and the Customer Service Standards deadline of January 2012, work
continues on staff training and policy development. Full completion and
reporting will take place in Dec.2011.
Expanding Public Education, Community
Engagement and Mobilization
Progress - Moderate
Goals
1. Assess and develop priorities for public education in
every division and expand education about police services and structure where
beneficial.
2. Recognize and support the value of community
engagement from the front-line and specialty sections.
3.
Mobilize communities around priority policing issues including
reducing youth and
domestic violence, positive
youth outreach, reducing drug-related crime and crime prevention through social
development initiatives.
4.
Align Ottawa Police Service
education, engagement and mobilization efforts with those of the City of Ottawa
and partner agencies and organizations, and link activities with operations.
Accomplishments
ü
Through a pilot
partnership project with Vancouver’s eComm
9-1-1, the Ottawa
Police has been given permission to use and modify eComm 9-1-1 promotional
material in the OPS public awareness campaign to reduce the amount of
accidental or false calls to 911 by hang-up, “pocket-dials” from cell phones,
miss and prank calls.
ü To ensure consistent messaging a review of current
School Resource Officer public education information was completed. Three
standard presentations were developed for school based education
(primary - role of Police, intermediate - the law and you, secondary - policing
as a career)
ü The Police Service celebrated National Volunteer
Week (April 10 to 16) and recognized over 350 active volunteers who
give their time to the Police Service, assisting in a variety of activities
(e.g. OPS Chorus, Venturers, Gift Shop) as well as in the delivery of various
crime prevention programs
ü
Phase V of the youth Soccer
Mentoring Program in collaboration with the Aboriginal Working
Committee of Ottawa, Aboriginal Service providers and FC Capital United Soccer
Club was launched in February 2011.
ü
Through the Flag and Banner
Program, the community and police come together in partnership to create
a culture of mutual respect and build strong communities and
understanding. The OPS, in partnership with the community, celebrated Irish
Week; Vietnamese Culture Month; Vaisakhi with the Sikh Community; Asian
Heritage Month; Black History Month; International Women’s Day; International
Day Against Homophobia.
ü
On April 26th the
Ottawa Police Services Board, as part of its community outreach and engagement
strategy, hosted a dialogue on “Community Solutions for Preventing Youth
Crime”. Over 55 interested community
members
shared their ideas on how to prevent young people from becoming involved in
crime.
ü In response to concerns from Carlington residents
about crime in their community, the Ottawa Police launched “Carlington
Restore” in January 2011 with the support and in partnership with the
Carlington Community Development Framework. Through enforcement efforts and
community participation there has been a strengthing of relationships and
community focus on crime prevention.
Overall Progress Status