ANNEX A
PUBLIC COMPLAINTS
PART V- POLICE SERVICES ACT
DETAILS OF POLICY AND/OR SERVICE COMPLAINT INVESTIGATIONS
Complaint #: 11-0114
Date of Incident: 14 October 2010
Date of Complaint: 02 March 2011
Date Completed: 04 May 2011
Summary of Complaint:
This public complainant expressed concern with the service provided by the Ottawa Police Service in response to a person who drowned in the Ottawa River in 2010.
Summary of Findings and Actions Taken:
The investigation determined that the Ottawa Police Service response in this matter was both appropriate and professional. Following this event, a proposal was issued requesting patrol vehicles be equipped with flotation devices, throw bags and ice picks. Consideration and review is ongoing. Should the equipment be approved, a training component is planned for front line officers on the proper and safe use of this equipment
Complaint #: 11-0166
Date of Incident: 07 December 2010
Date of Complaint: 08 April 2011
Date Completed: 13 April 2011
Summary of Complaint:
The complainant alleged that when they called OPS to report their vehicle stolen, they had provided information that the person that took their vehicle has been gone with it for a month and they simply wanted the vehicle brought back. The complaint included that they had been asked to prove the vehicle was still in Ontario and were offered no other support.
Summary of Findings and Actions Taken:
This complaint was originally received on December 17, 2010 at which time, after taking all the information into consideration, the Office of the Independent Police Review Director (OIPRD) decided not to proceed with the complaint as it was deemed to be frivolous and did not disclose any breach of the Code of Conduct or the Police Services Act.
On April 7th, 2011 correspondence was received from the OIPRD advising the Quality Control Team had reviewed the decision and determined that the complaint should have been screened in as a service complaint and the matter was referred back to Ottawa Police Service for investigation.
On April 13, 2011, correspondence was received from the OIPRD advising
the complainant had chosen to withdraw the complaint.
Complaint #: 11-0185
Date of Incident: 19 January 2011
Date of Complaint: 20 April 2011
Date Completed: 20 April 2011
Summary of Complaint:
A complainant alleged that the police refused to dispatch mobile police assistance to the home of his daughter to investigate as she had not called the complainant in over a month.
Summary of Findings and Actions Taken:
The OIPRD classified the complaint as a service complaint and after taking all the information into consideration opted not to proceed with the complaint as it was determined to be frivolous.