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PROFESSIONAL STANDARDS SECTION |
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COMPLAINTS |
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PART V - POLICE SERVICES ACT |
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QUARTERLY REPORT FROM: |
January 1, 2011 |
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ENDING: |
March 31, 2011 |
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OVERVIEW |
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The Ottawa Police Service (OPS) reports an overall decrease in
the number of complaints received in the first quarter of 2011 when compared
to the same period in 2010. The
following report will provide comparisons in specific complaint types over
those reported in 2010. The
comparisons are an important way to track any emerging trends and to provide
a glimpse at what types of complaints are being received. The most valuable information is gleaned
from the analysis of these statistics.
The impact of community trust in the OPS and the Office of the
Independent Police Review Director (OIPRD) and the transparency of the OPS
with respect to recent events, as well as media attention on the number of
complaints received by the OPS is difficult to measure. What is interesting is the rate of discipline
required in response to those complaints.
The number of complaints where discipline was required in relation to
officer conduct fell over last year.
The decrease in public complaints was made up of thirteen less conduct
complaints and eight less chief's complaints over the same period in
2010. There was a slight rise in the
number of policy/service complaints but of the four complaints received the
OIPRD closed two as frivolous or vexatious.
The statistics are charted by category and include cumulative numbers
from the same period in 2010. |
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1.
NEW COMPLAINTS (This chart outlines the
number of new complaints received compared to the same time period last
year.) |
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NEW COMPLAINTS |
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CURRENT
QUARTER |
CUMULATIVE
CURRENT YEAR |
CUMULATIVE
PREVIOUS YEAR |
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Public Complaints
(Conduct) |
50 |
50 |
63 |
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Internal Police Complaints
(Chief's Complaints) |
42 |
42 |
50 |
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Public
Complaints (Policy or Service) |
4 |
4 |
0 |
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TOTAL |
96 |
96 |
113 |
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