ATTACHMENT 1

Ottawa Police Service

Semi-Annual Progress Report on 2007-2009 Business Plan

The Ottawa Police Service has completed the first year of the 3-year business plan cycle. A self-assessment on progress was conducted and focused on tracking progress of actions and initiatives, and documenting achievements during 2007, with a focus on the last two quarters of the year.

The Business Plan Implementation/Action Plan (I/A Plan) has been developed and identifies the accountability, project timeframe and detailed actions and initiatives to achieve the results as outlined for each of the strategic priorities, goals and objectives. It is an operational tool that will assist in monitoring and measuring progress. In 2008, the Ottawa Police will be exploring the opportunity to link and integrate the I/A Plan with the performance measurement “dashboard” to ensure that the strategic priorities are integrated and aligned with the core business of policing.

Summary and Overall Progress

The self-assessment indicates early achievements and advances with actions and initiatives that support the strategic priorities, goals and objectives in the Business Plan. Examples of significant accomplishments in 2007 and planned initiatives for 2008 are referenced below. Overall, the Ottawa Police is progressing well and is on-track.

Strategic Priority:

Managing and Reducing Crime … What we do and how we do Business

Goals:

1. Coordinate a Crime Management/Reduction Strategy that leverages knowledge and technology to respond to crime and community concerns.

2. Deliver efficient and effective service to the community by reviewing best practices and continuous review of specific components of the Service Delivery Model.

3. Implement the first phases of the Strategic Growth Initiative (SGI 2013) and its component parts.

Accomplished in 2007 Ö Initiation of the Strategic Deployment Plan Ö Implementation of specialized Street Crime Unit to manage and reduce crime and address community concerns Ö Review of asset and complement needs, components of SGI 2013 Ö Implementation of Phase 1 Operational and Executive “dashboards” Ö Implementation of the OPS Integrated Road Safety Program and various awareness, education and enforcement campaigns, including responding to community concerns (eg. street racing; Stop Sign Safety; Pedestrian and Cycling Safety; Red Light Running campaigns; re-profiled Speeding Costs You …Deerly! Campaign) Cont’d

Planned for 2008 ® Coordination of a Crime Management/Reduction Strategy that responds to crime and community priorities ® Employ an evidence-based, intelligence led approach to increase solvency for robberies ® Coordinate a comprehensive Child and Youth Strategy (Review youth program and service delivery - SRO, early intervention, diversion and youth mentoring) ® Program review, Victim Crisis Unit ® Report and implement results from Strategic Deployment Plan ® Conduct review of public safety polices and practices for Court House security Cont’d

Accomplished in 2007 Ö Monthly monitoring of emergency response workload of new patrol zones Ö Attended and participated in 20+ community meetings to address community concerns on youth and gang violence Ö City-wide implementation and delivery of the “Gang Card” Ö Direct Action Response Team (DART) to combat gang activity

Planned for 2008 ® Continued Implementation of Integrated Road Safety Program and campaigns. In 2008, the Integrated Road Safety Program's major focuses will be on two aspects of aggressive driving - speeding and following too close. ® Implement strategies to reduce the fear of crime in communities (eg. crime prevention programs) ® Implement electronic accident reporting ® Standardization of protocols for major incident response ® Finalize acquisition of land for west and south, per SGI 2013 ® Work with the community through crime prevention and community mobilization to address community concerns on youth and gang violence

Strategic Priority:

Partnerships & Interoperability … Working Together Effectively

Goals:

1. Expand and enhance community partnerships to support the Business Plan strategic priorities, goals and objectives.

2. Expand the interoperability framework with the City and other law enforcement and emergency service providers to ensure coordinated approaches for voice communications, IT operations and other service delivery methods and approaches.

3. Establish and document specific partnership frameworks and protocols with partner groups, emergency service providers and agencies to support all aspects of interoperability.

4. Establish and begin to implement the Ottawa Police Business Continuity Plan to ensure provision of essential services during a planned or unplanned service disruption, major emergency or disaster.

Accomplished in 2007 Ö Initiation and development of an Interoperability Strategic Plan Ö In association with internal and external partners, continued progress with the implementation of the Operational Pandemic Plan, including the development of a deployment strategy to provide adequate human resources and activation triggers based upon pandemic progressions, which will correspond to a measured operational response. Ö Ottawa Neighbourhood Watch and Ottawa Senators’ Foundation partnership to promote program broadly across the city of Ottawa. Ö Expansion of COMPAC (Community Police Action Committee) to broaden membership within the visible minority and Aboriginal communities. Ö Successful recruitment campaign for more volunteers for Critical Incident-Critical Situation (CI-CS) Teams Cont’d

Planned for 2008 ® Continue to develop Interoperability Strategic Plan with external partners, City of Ottawa, NCR Strategic Council. ® Continued development of the OPS Child and Youth Strategy in tandem with the City of Ottawa’s child and youth agenda ® Develop strategies to strengthen existing relationships, partnerships and interoperability through community mobilization ® Enhance partnership with Crown Attorney’s office and initiate joint review of disclosure practices ® Continue to enhance and refine Major Event protocols with external agencies Cont’d

Accomplished in 2007 Ö Launch and participation in Partnership in Action Initiative with the Aboriginal Community Ö Expansion of the No Communities Left Behind Initiative to Confederation Court, Heatherington and Russell Heights communities Ö Implementation of “Wireless Cloud” to improve communications and technology transfer Ö Completion of Phase I of MEPAT (Major Events Public Affairs Team) project to link with operational planning around planned and unforeseen major events. Ö Hosted and delivered a successful youth information and awareness session with participation from over 240 delegates from policing partners and stakeholders in the Ottawa area. As a result of positive feedback, a follow-up session is planned for 2008 Ö Initiated a month-long initiative to increase safety in construction zones in partnership with the Ontario Road Builders’ Association.

Planned for 2008 ® Initiate Phase 1 of Business Continuity Plan (scope, priorities)

Strategic priority:

Policing Employer of Choice for all ….. Building Pride, Professionalism and Respect

Goals:

1. Manage Ottawa Police Service Talent.

2. Become a recruiting organization through the implementation of various initiatives and strategies of the Outreach Recruitment Program.

3. Support a healthy, safe and respectful workplace.

4. Re-engineer internal communications environment.

5. Implement a strategic training and development agenda.

Accomplished in 2007 Ö Continued improvement and implementation of programs and strategies involving Outreach Recruitment Ö Development of the Ottawa Police Service Succession Plan, to be completed in parallel with the Strategic Deployment Plan Ö Implementation of Phase 2 of the Performance Management Program Ö Establishment of the interim Employer of Choice Advisory Council Ö Development of the Workforce Planning Model that is linked to SGI 2013 Cont’d

Planned for 2008 ® Implementation of 2008 Workforce Census ® Continued improvement and implementation of programs and strategies involving Outreach Recruitment (eg. Cadet Program Strategy, Auxiliary Program, Civilian Open House) ® Review of OPS Transfer Policy ® Implementation of OPS Succession Plan ® Initiation of Tenure Project 2008 ® Implementation of Performance Review Application ® Review best practices in establishing a “Good News Network” Cont’d

Accomplished in 2007 Ö Implementation of the Immediate Action Rapid Deployment (IARD) Training Program. Ö Development of Respiratory Protection Program, to ensure member safety Ö Improved visibility of police vehicles and safety for officers with the implementation of Blue Lights Initiative

Planned for 2008 ® Continue to enhance community mobilization strategies and community consultation with the Police Services Board ® Review OPS correspondence tracking and management requirements ® Implementation of Respiratory Protection Program ® Continued progress on the Workplace Harassment Prevention Program with the hiring of the Respectful Workplace Manager, policies and procedures focused on Education, Prevention and Deterrence.

Strategic priority:

Measuring our Performance ….. How we know we are doing a good job

Goals:

1. Launch Performance Measurement Framework (Community, Executive and Operational Dashboards).

2. Establish measurements for ethics and accountability.

3. Develop mechanisms to measure integrity and public confidence / trust.

4. Develop an efficiency and effectiveness framework.

Accomplished in 2007 Ö Implementation of Phase 1 of the Operational and Executive “dashboards” for ongoing monitoring of performance in managing and reducing crime Ö “Greening” of the OPS fleet (e.g., Investment in Smart Car, assessment of alternative vehicles and ongoing installation of new LED lighting) Ö Completion of 2007 Audit program priorities and initiatives

Planned for 2008 ® Continued progress on the Performance Measurement Project with the assistance of the Citizen’s Advisory Committee to finalize the community “dashboard” ® Conduct consistency review (Fleet services and IT assets) ® Implementation of Audit Program ® Assist in and with the implementation of the results of the 2008 Ministry Inspection ® Continued progress on the Workplace Harassment Prevention Program with the creation of an innovative Respectful Workplace, Policy and Procedure focused on Education, Prevention and Deterrence. ® Review and prioritize enhancements to the Operational and Executive “dashboard”