Reviewing Our Accomplishments:

 

Progress Report on the

2004 – 2006 Business Plan

 

 

 

 

 

 

June 2006

                                                                            

 

 

 

 

 

 

 

 

 

 

 

 

 

 Context / Purpose                                                                                        

                  

The Ottawa Police Service is in the final year of implementing the 2004 to 2006 Business Plan.   In addition to regular monitoring through the annual operational planning process, a self-assessment was conducted in the first quarter of 2006 to track and document accomplishments and achievements in the first two years. 

 

It is a “report card” that helps to determine whether the Ottawa Police Service is on track towards implementing the goals, objectives and specific initiatives to support the Short-term Priorities and the four Key Result Areas (KRAs) contained in the 2004 to 2006 Business Plan.  

 

 

 

 Approach                                                                                        

                                                                                                           

The self-assessment included an examination of the “progress” of the over 300 initiatives.  Their degree of progress over the past year was summarized and is reported using a three category rating system. 

 

Significant Progress             Expected Progress   â      Moderate Progress  

                                                  (On Track)

 

 

 

 Overall Progress                                                       Status      â    

 

Overall, the review indicates that the Ottawa Police Service is on track towards implementing the goals, objectives and specific initiatives to support the Short-term Priorities and the four Key Result Areas (KRAs) contained in the 2004 to 2006 Business Plan.   

 

A substantial proportion of specific initiatives and projects (over 55%) have been completed by end of 2005.  Substantial progress is being made on the remaining actions and, appears to be on track for completion by end of 2006, despite unexpected external pressures.  

 

During the timeframe of the current Business Plan, the Ottawa Police Service has responded to changes in the policing, legislative and community environment.  Within the context of the Business Plan, new initiatives and programs have been adopted (e.g. Gun Amnesty Program, Integrated Drug and Addiction Strategy).  These initiatives have been integrated through the Ottawa Police Service’s annual operational planning cycle.   

 

Examples of progress in 2005 that have been made include:

 

Further details on each Short-term Priority and Key Result Area are presented below.

 

Short-term Priority – Road and Traffic Safety                           Status      â        

 



Continued progress and implementation of the Ottawa Police Service’s 3 year Traffic Management Plan with the goal to reduce fatalities and serious injury by 30% by the year 2010.    Implementation of the following strategies and initiatives:  

 

 

Short-term Priority - Youth                                                       Status         

 


Continued progress with the development and implementation of strategies and initiatives to address youth issues through a number of initiatives, community partnerships and programs aimed at prevention, early detection and intervention for youth at risk, or in conflict with the law.  Significant success achieved in 2005 with:

·        Enhanced partnerships with Schools and Public Health staff

·        Youth Court Committee

·        Group Homes Initiative

 

In addition to current initiatives, significant efforts will be channelled towards the implementation the new Ottawa Police Service Youth Mentoring Program in 2006.

KRA:  Pride and Commitment –

          A Proud Past …. A Strong Future                                     Status               

 


Goals:

·        Reinforce Organizational Pride and Ottawa Police Identity

·        Maintain Professionalism and Deportment

·        Enhance Formal and Informal Recognition and Awards Systems

·        Showcase the Successes and Contributions of the Ottawa Police

 

Accomplished in 2005

·         150th Anniversary Celebration

·         100th Anniversary Canadian Association of Chiefs of Police Conference

·         Implementation of Evidence Disposal Task Force recommendations

·         Activity Report 2004
 

In Progress

·         Enhance formal and informal award systems

·         Review of Staff Sergeant Major Function

§         Renewal of Corporate Identity Program

 
 
 

 

 

 

 

 

 

 

 

 


KRA:  Access and Accessibility –

          Accessible and Responsive                                              Status    â 

 


Goals:

·        Implement a ‘Quality Customer- Oriented Service’ Approach Across the Ottawa Police Service

·        Improve the Delivery of Police Services to Groups that are Marginalized Because of Accessibility Issues

·        Improve the Delivery of Culturally and Linguistically Relevant Police Services

·        Enhance the Use of Technology in the Delivery of Police Services

 

Accomplished in 2005

·         Quality Assurance and Audit Program

·         Community Consultations (Elected Officials, Organizations, stakeholders)

·         Information / Front Desk access improvements

·         Accessibility Building Audits

·         Implementation - Police “Weeks”

·         Creation of Elder Abuse Section Function

·         National Symposium:  Crime Prevention and Independent Living

·         Somali Youth Basketball League
 

In Progress

·         Development of Official Languages Policy

·         Renewal of Corporate Identity Program

·         Electronic Collision Reporting

·         Disability Community Mobilization Strategy

·         Aboriginal Community Planning Strategy
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


KRA:  Partnerships & Integration –

          Working Together for a Safer Community                       Status              

 


Goals:

·        Become the Leader and Model for Policing Partnerships and Integration

·        Enhance the use of Partnerships and Integration as a way of Working Towards a Coordinated, Broad-based Approach to Public Safety/Security, Law Enforcement and Policing Issues

·        Ensure that the Partnership and Integration Mindset Permeates Throughout the Ottawa Police

·        Strengthen a Shared Understanding of the Ottawa Police ‘Partnerships and Integration Philosophy’ with Policing, Other Public Safety Partners, and with the Community

 

Accomplished in 2005

·         Memorandum of Understanding  integration of High Tech Crime Unit with RCMP / DND

·         Implementation of Law Enforcement Information Portal

·         Partnership with Provincial Ministry of Transport and Collision Section

·         Strategy for combating Child Pornography with OACP

·         Partnership with Victim Assistance Services of Ottawa-Carleton (VASOC)

·         Review of Shared Services with City

·         Additional private sector clients to Crime Prevention Through Environmental Design Program

·         Partnership Training Cell Extraction Team Training
 

In Progress

·         Review of Special Constable Status for OC Transpo and Algonquin College

·         Ottawa Police Service / RCMP Tactical Integration

·         Influenza Pandemic Project – Business Continuity Plan

·         Enhancing partnership with the Ottawa Community Housing Corporation

§         Renewal of COMPAC and CI-CS Team

 
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



KRA:  Quality Service & Performance –

          Striving for Operational Excellence                                Status    â 

 


Goals:

·        Refocus our Service Delivery Model Toward a More Client/Customer-Oriented Philosophy

·        Leverage Knowledge, Analysis and Technology into Directed Action at the Front-line and a Reduction in Crime/Criminal Activity in Hot Spots

·        Ensure ‘Basics’ of Policing Expectations Match Performance

·        Establish a Performance Measurement Framework

Accomplished in 2005

·         Review of Fraud Policy

·         Coded Informants Audit

·         Criminal Investigation Management Plan

·         ViClas Compliance 

·         Data cleaning in Records Management System

·         Improved Quality of Crown Briefs

·         Development of Immediate Action Rapid Deployment (I.A.R.D.) Training

 
 

In Progress

·         Intelligence Led Policing Framework

·         Implementation of Risk-Threat Assessment

·         IARD & Coach Officer Training

·         Inventory control procedures for equipment

·         Implementation of Property/Evidence Disposal Plan

§         Service Integration and Community Access Strategy

·         Formalization of OPS Accommodation Function

·         Performance Measurement Project

·         Court Liaison Business Process Review

·         Fleet Review
 
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


KRA:  Organizational Strategies –

          People Supports, Learning and Growth                            Status     â

 


Goals:

·        Complete Implementation of the Strategic Staffing Initiative (SSI) and its Component Parts

·        Link/Integrate Existing and Future Initiatives into a Comprehensive Performance Management Framework

·        Offer Self-Directed Learning Opportunities for Members as Key Component of Career Development Plan

·        Provide Positive and Healthy Work Environment and Continue to Enhance Supports to Members

·        Ensure that the Ottawa Police is a Welcoming Organization that Reflects the Diverse Community it serves

 

 

 

Accomplished in 2005

·         Strategic Staffing Initiative (SSI)

·         Workplace Census

·         Outreach Recruitment Program

·         Development of WHMIS Program

·         Development of Ergonomic Program

·         Participation in Kashechewan Project
 

In Progress

·         2013 [SGI } 2013] Plan

·         Workforce Management Plan

·         Establishment of Diversity Advisory Council

·         Review of Attendance Enhancement Program

·         Performance Management Framework

·         Job Evaluation

·         Training, deployment of 90 new officers

·         Workplace Harassment Prevention Program

 
 
 

 

 

 

 

 

 

 

 

 

 

 

 


IT:  Safeguard OPS Technology Achievements &

       Expand Use of Technology in Pursuit of Efficiency             Status    â 

 


Goals:

·        Sustain the Overall Capacity of the existing OPS Information Technology Infrastructure (upgrades)

·        Leverage New and Existing Technology to expand our ability to work collaboratively with each other and our partners

·        Ensure Provision of Quality and Cost-Effective IT Services (focus on client service, cost effectiveness, process improvement and learning/innovation).

 

Accomplished in 2005

·         E-Ticketing

·         Lifecyle - Renew CAD servers, replacement of mobile workstations

·         Wireless Pilots
 

In Progress

·         E-Ticketing (cruisers)

·         Intelligence Led Policing

·         New Alarm software

·         Imaging/Transfer of material to new media

·         Review of Integrated Dictaphone Voice Recording