ATTACHMENT 2

OTTAWA POLICE SERVICE

PUBLIC COMPLAINTS

PART V – POLICE SERVICES ACT

Details of Policy and/or Service Complaint Investigations

Completed from 1 October 2003 to 31 December 2003

Complaint #: 03-0440

Date of Incident: September 2003

Date of Complaint: 27 October 2003

Date Completed: 5 November 2003

Summary of Complaint:

In September of 2003, the complainant attended the Greenbank Station and submitted a “criminal record check” form for employment purposes. The complainant was left with the impression that she would get a response within 15 working days. The response took 35 working days.

The complainant sent a letter of complaint expressing some concerns that the Service should advise from the outset that the response time may be longer than 15 working days and that extending the time limit after the application was submitted was unacceptable.

The complaint was classified as a policy and service complaint.

Summary of Findings and Action Taken:

The Professional Standards Section conducted a policy and service review of the issue identified and reported to the complainant. No specific recommendations were made as all members involved followed standard procedures.

The Section manager has been made aware of this complaint.

The complainant was contacted and updated by the Professional Standards investigator on Bill C-7, an amendment to the Criminal Records Act, which was enacted to permit the flagging of pardoned sex offenders.

In October of 2003, Chief Vince Bevan posted a letter on the Ottawa Police web site advising the general public seeking a “criminal record check” that the Service was presently experiencing delays in approving the checks within a 15 days period. Chief Bevan added that the primary goal was community safety, and that the Service was committed to providing timely service and was presently working towards eliminating delays.

In October of 2003, the complainant withdrew her complaint, satisfied that her concerns would be brought to the attention of the managers in charge of the Section.

The Ottawa Police Service has assigned seven temporary employees to assist with the Section’s backlog.

Complaint #: 03-0490

Date of Incident: 7 November 2003

Date of Complaint: 15 November 2003

Date Completed: 15 December 2003

Summary of Complaint:

In November of 2003, the complainant, who is an American citizen, was visiting Ottawa when his vehicle was broken into. He contacted the Ottawa Police Service, expecting a police unit to respond. He reported the incident over the telephone and later attended police headquarters, and paid $30.00 to obtain a copy of the report.

He sent a letter of complaint expressing his concern that the Service did not physically respond to the scene of the crime, and that he was asked to pay a $30.00 fee after being the victim of a crime.

The complaint was classified as a policy and service complaint.

Summary of Findings and Action Taken:

The Professional Standards Section conducted a policy and service review of the issue identified and reported to the complainant. No specific recommendations are being made as all members involved followed standard procedures.

The complainant was contacted and updated by the Professional Standards investigator and the District Investigations Office.

The complainant has advised the Professional Standards Section investigator that he has no intention of pursuing this matter.