1. QUARTERLY PERFORMANCE REPORT TO COUNCIL, q2: APRIL 1 TO JUNE 30, 2011 

rapport TRIMESTRIEL SUR LE rendement présenté au conseil POUR LE 2^ieme TRIMESTRE, du 1^ER avril AU 30 juin 2011

COMMITTEE RECOMMENDATION

That Council receive the report for information on 12 October, 2011 once it has been reviewed by standing committees.

Recommandation du ComitÉ

Que le Conseil prenne connaissance du rapport le 12 octobre 2011, une fois qu’il aura été examiné par les comités permanents.

DOCUMENTATION

1. Deputy City Manager of City Operations report dated 29 August 2011 (ACS2011-COS-ODP-0014).

Report to/Rapport au:

Finance and Economic Development Committee

Comité des finances et du développement économique

and Council / et au Conseil

29 August 2011 / le 29 août 2011

Submitted by/Soumis par:

Steve Kanellakos, Deputy City Manager/Directeur municipal adjoint,

City Operations/Opérations municipales 

Contact Person/Personne-ressource : Donna Gray, Director/directrice

Organizational Development and Performance/Service du développement et du rendement organisationnels

613‑580‑2424, ext./poste 25684

City Wide/ À l’échelle de la Ville

Ref N°: ACS2011-COS-ODP-0014

SUBJECT:

QUARTERLY PERFORMANCE REPORT TO COUNCIL, q2: APRIL 1 TO JUNE 30, 2011

OBJET :

rapport TRIMESTRIEL SUR LE rendement présenté au conseil POUR LE 2^ieme TRIMESTRE, du 1^ER avril AU 30 juin 2011

REPORT RECOMMENDATIONS

1. That the Finance and Economic Development Committee receive the attached report and refer it for review and discussion at the following standing committee meetings:

· Transportation Committee – September 7, 2011

· Planning Committee – September 13, 2011

· Community and Protective Services Committee – September 15, 2011

· Environment Committee – September 20, 2011

2. That Council receive the report for information on October 12, 2011 once it has been reviewed by standing committees. 

RecommandationS du rapport

1. Que le Comité des finances et du développement économique prenne connaissance du rapport ci-joint et le soumette pour examen et discussion aux prochaines réunions des comités permanents :

· Comité des transports – le 7 septembre 2011

· Comité de l’urbanisme  – le 13 septembre 2011

· Comité des services communautaires et de protection – le 15 septembre 2011

· Comité de l’environnement – le 20 septembre 2011

2. Que le Conseil prenne connaissance du rapport le 12 octobre 2011, une fois qu’il aura été examiné par les comités permanents.

BACKGROUND

The Quarterly Performance Report to Council was developed in 2006 as a key component of the City’s Performance Measurement and Reporting Framework (ACS2006-CMR-OCM-0003). Since Q2 2006, the report has been produced following the end of each quarter and reviewed by standing committees before being received by Council. Work is underway to augment the Framework and as such future performance reporting requirements may change.

DISCUSSION

The Quarterly Performance Report to Council is an important component of the City’s accountability framework. Accountability is fundamental to good governance.

This Quarterly Performance Report to Council Q2: April 1 to June 30, 2011 provides measures from a broad cross-section of service areas to the public. This report provides information on how the City is performing relative to its established standards, as well as information on changes in performance over time. The Quarterly Performance Report includes:

• Outcome measures (e.g., percentage of waste diverted from landfill);
• Service measures (e.g., calls for service requests and call volumes);
• Output measures (e.g., the number of food premise inspections);
• Efficiency measures (e.g., cost per lane kilometre for road maintenance); and,
• Customer service measures (e.g., on-time review of planning applications).

This Quarterly Performance Report to Council covers the reporting period between April 1 and June 30, 2011. It provides performance measures for services within the following service areas:

• Planning
• Building Code Services
• Solid Waste Operations
• Infrastructure Services
• Communications and Customer Service
• Community and Social Services – Employment and Financial Assistance
• Fire Services
• Social Housing and Shelter Management
• Parks, Recreation and Cultural Services
• By-Law and Regulatory Services
• Ottawa Public Health
• Ottawa Paramedic Service
• Ottawa Police Service
• Ottawa Public Library
• Fleet Services
• Roads and Traffic Operations and Maintenance
• Transportation Planning

RURAL IMPLICATIONS

There are no specific rural implications associated with this report.

CONSULTATION

No specific public consultations were undertaken in the production of the report.

LEGAL  IMPLICATIONS

There are no legal impediments to implementing the recommendations of this report.   

RISK MANAGEMENT IMPLICATIONS

There are no risk management implications associated with this report.

FINANCIAL IMPLICATIONS

There are no financial implications associated with this report.

TECHNOLOGY IMPLICATIONS

There are no technology implications associated with this report.

CITY STRATEGIC PLAN

There are no ties to the City Strategic Plan associated with this report.

SUPPORTING DOCUMENTATION

Document 1:  Quarterly Performance Report to Council Q2: April 1 – June 30, 2011

(Previously Distributed and held on file with the City Clerk)

DISPOSITION

The Quarterly Performance Report to Council will be made available to citizens electronically in PDF and HTML formats on our Web site (ottawa.ca), and in printed format upon request.