1. Advancing Smartbus Features
Promotion De Caractéristiques Propres Aux Autobus
Intelligents
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That
Council approve:
1. Advancing the
deployment of two SmartBus features being offered as value-added options by the
Next Stop Announcement System (NSAS) vendor Clever Devices.
2. A budget of $17M for the 2009 Capital
Project - Transit Vehicle Information System, which requires no new funding and
includes:
a) $6.72M from previous
Council-approved NSAS funding;
b) $5.65M from a previously identified SmartBus project that will now be incorporated into the Clever Devices’ platform;
c) $1.6M savings within IO
905146 (Bus Growth); and
d) $3.03M savings within IO
905205 (Bus Replacement).
Que le Conseil approuve :
1.
Le déploiement de deux
caractéristiques propres aux autobus intelligents offertes comme options
« valeur ajoutée » par la société Clever Devices, fournisseur du
Système d’annonce des arrêts.
2.
Un budget de 17 M$ pour le
projet d’immobilisation de 2009 – Système d’information sur les véhicule de
transport en commun, qui ne nécessite pas de nouveaux crédits et
comprend :
a) 6,72 M$
en crédits déjà autorisés par le Conseil pour le Système d’annonce des arrêts;
b) 5,65 M$ en crédits réservés à un projet d’autobus intelligents déjà établi, qui sera intégré à la plate-forme fournie par la société Clever Devices;
c) 1,6 M$
d’épargnes trouvées au poste budgétaire IO 905146 (Expansion du service
d’autobus);
d) 3,03 M$
d’épargnes trouvées au poste busdgétaire IO 905205 (remplacement d’autobus).
Documentation
1. Deputy
City Manager report, Infrastructure Services and Community
Sustainability dated 8 September 2009 (ACS2009-ICS-TRA-0011).
2. Extract
of Draft Minute, 16 September 2009 to be distributed prior to Council.
Comité du transport en commun
and Council / et au Conseil
08 September 2009 / le 08 septembre 2009
Submitted by/Soumis par : Nancy Schepers, Deputy City Manager/Directrice
municipale adjointe,
Infrastructure
Services and Community Sustainability/Services d’infrastructure et Viabilité
des collectivités
Contact Person/Personne ressource : Jean-yves Carrier, Program Manager, Transit Vehicle Projects
Transit Services/Services du transport en
commun
(613) 842-3636 ext. 2215,
jean-yves.carrier@ottawa.ca
SUBJECT:
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OBJET :
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Promotion
de caractéristiques propres aux autobus intelligents |
That Transit Committee recommend that
Council approve:
1. Advancing the deployment of two SmartBus features being offered as value-added options by the Next Stop Announcement System (NSAS) vendor Clever Devices.
2. A budget of $17M for the 2009 Capital Project - Transit Vehicle Information System, which requires no new funding and includes:
a) $6.72M from previous Council-approved
NSAS funding;
b) $5.65M from a previously identified SmartBus project that will now be incorporated into the Clever Devices’ platform;
c) $1.6M savings within IO 905146 (Bus
Growth); and
d) $3.03M savings within IO 905205 (Bus Replacement).
Que le Comité du transport en commun recommande
au Conseil d’approuver :
1. Le déploiement de deux caractéristiques
propres aux autobus intelligents offertes comme options « valeur
ajoutée » par la société Clever Devices, fournisseur du Système d’annonce
des arrêts.
2. Un budget de 17 M$ pour le projet
d’immobilisation de 2009 – Système d’information sur les véhicule de transport
en commun, qui ne nécessite pas de nouveaux crédits et comprend :
a) 6,72 M$ en crédits déjà autorisés
par le Conseil pour le Système d’annonce des arrêts;
b) 5,65 M$
en crédits réservés à un projet d’autobus intelligents déjà établi, qui sera
intégré à la plate-forme fournie par la société Clever Devices;
c) 1,6 M$
d’épargnes trouvées au poste budgétaire IO 905146 (Expansion du service
d’autobus);
d) 3,03 M$
d’épargnes trouvées au poste busdgétaire IO 905205 (remplacement d’autobus).
At this time, there is a pressing need to
implement an automated stop-calling system on the OC Transpo fleet.
Transit Services’ continuation of the
SmartBus program is designed to take advantage of advancements in technology
relating to public transit, which will significantly improve the customer
experience.
Requiring no additional funds, Transit
Services wishes to deploy a transit-proven technology platform that will
include a Next Stop Automatic System (NSAS), as well as a number of
capabilities that will create efficiencies for both the customer and the City
of Ottawa.
This approach will allow Transit Services to implement a NSAS and take advantage of other valuable technologies provided by Clever Devices. This proposal will also provide a flexible platform on which future technologies can be quickly and efficiently integrated.
Improved customer service, greater bus
reliability and availability, and a long-term technology solution is what
Transit Services seeks with this report.
Importantly, the cost to fund this solution can be found within existing
envelopes and will create a zero tax pressure for the residents of Ottawa.
In 1998, KPMG/IBI Group was commissioned to conduct the OC Transpo Comprehensive Review to identify challenges in providing excellent customer service and opportunities for improvements throughout the system. Smart operating systems (later referred to as “SmartBus”) were singled out as an exceptionally effective and efficient method of increasing the fleet’s reliability, while providing a multitude of ways to increase customer confidence in the system itself. By leveraging technology used in the operation and deployment of buses via a Global Positioning System (GPS), customers could benefit from real-time communication.
At the time of SmartBus deployment the plan called for in-house development of the solution (with partners), as these technologies were in their infancy. This plan included customer service and communication components. Transit Services has adopted several of the recommendations outlined in the study, and stakeholders have perceived an improvement in the customer experience related to control. Unfortunately, there have been obstacles in developing and implementing the components that are the most relevant and that have the greatest impact on the customer experience.
The City of Ottawa does not have the financial resources, nor the expertise, required to design and produce the required real-time communication components that are currently commonplace in the transit market. In addition, key hardware components within the existing SmartBus capabilities have reached end-of-life status and are no longer available from their respective manufacturers. These components include the transfer printer, the wireless cellular modem and the mobile data terminal.
The piece-meal approach, over a long period of time, for this initiative has resulted in lost opportunities, with an increase in projected cost and timelines for delivering the SmartBus products. The system required to fully implement a technology-based solution for our customers exists in “turnkey formats” that have been implemented and tested in current transit markets. The City now has the opportunity to capitalize on one such system.
The requirement for a next-stop announcement system (NSAS) at Transit Services was brought to the forefront by a 2007 order by the Ontario Human’s Rights Commission to the Toronto Transit Commission (TTC) to have all stops announced on board their vehicles. The City of Ottawa received a similar order through the Canadian Transportation Agency (CTA).
Automatic next stop announcement is one of many communication components that would improve the customers’ ability to confidently navigate through the transit system and throughout the City. Market research also confirms that almost 30 per cent of infrequent users find a large system, such as OC Transpo, difficult to use. In the 2008 Capital Budget, $6.72M was approved to acquire an automated announcement system for Transit Services buses.
The original budget was defined based on information gathered from the
TTC, which has implemented similar technologies but includes NSAS capability
only. Furthermore, the TTC project was
completed in-house, which significantly reduced the cost of their project.
In 2008, Transit Services created a project team with a defined scope of acquiring the NSAS technology from a company with proven experience in transit applications. As such, the selected acquisition strategy was to follow a three-stage framework. Stages 1 and 2 involved a Request For Qualification (RFQ) from potential proponents outlining their proposed solutions and technology.
Through a Request For Proposal (RFP) process, proponents that qualified for Stage 3 were evaluated for experience, project implementation planning, resources, value-added elements, and cost (financial).
Four proponents responded to the City’s RFQ. Two proponents were dismissed as non-compliant to the qualification requirements. Two proponents were given the opportunity to submit proposals through an RFP. One of the two proponents was disqualified at this stage after presenting an alternate unqualified partner/vendor in the RFP.
The
remaining qualified proponent, Clever Devices Ltd., was requested to submit a
best and final offer (BAFO) for its NSAS, as well as for additional related system
capabilities of interest to Transit Services.
The focus on implementing new technology
solutions for the City’s transit fleet is advancing and improving customer
service. In comparison to other transit
agencies in cities of similar size throughout the world, Ottawa’s development
of technology-based solutions has lagged behind. While the City was resolved to build in-house solutions with
limited capabilities over a long period of time, transit-specific software to
address customers’ demands are now readily available and proven in real
markets.
An
automated NSAS is not a stand-alone solution; it requires a platform that has a
number of integrated technology applications, including a robust and advanced
GPS. The extent to which new technology
can be added to the system is reliant on the capability of the platform. During the RFP process, staff discovered
that the Clever Devices’ proposal would provide Transit Services with several
transit-proven modularized capabilities, well beyond that of NSAS, which could
be acquired and deployed as turnkey solutions onto their platform.
Clever
Devices offers several additional modules that can directly impact and enhance
the customer experience by providing tools to manage bus reliability, real-time
communication and SmartCard integration.
Reliability
· GPS interface provides a historical
comparison between scheduled times and actual arrival times at all bus
stops. This allows staff to analyze
drive times in specific areas so that more accurate schedules can be produced
and bus deployment throughout the system is more consistent with the planned
schedule. Analysis can be fed back into
the system on a regular basis for continuous improvement in system design and
bus stop planning. The result is
greater realized efficiency and improved reliability of service for customers.
· Maintenance interface provides rapid
diagnosis of mechanical problems, assistance to preventive maintenance
scheduling, and real-time vehicle health condition to better manage deployed
assets. This leads to a faster return
of equipment back into service.
Increased fleet reliability increases efficiencies by reducing the
cancellation of trips and improving bus availability.
Communication
· Real-time information regarding
actual bus locations would be available for customers via multiple sources
including the Internet, portable wireless devices (PDA’s) and electronic signage at stations.
· Bilingual next stop announcements of
all bus stops in auditory and visual formats so that customers can be aware of
where they are in the transit system and in the city itself.
· Next bus announcement that is
activated upon bus doors opening for waiting passengers and that communicates
the written message or destination on the curtain signage via an auditory
message.
· On board public service announcements
that deliver operational messages on behalf of the driver and that can be
customized to deliver messages that are route-specific, day specific and
location specific.
· On board emergency messages that are
coordinated with external emergency events, including amber alerts and other
security issues that can be immediately activated, or activated at a specific
time of day.
SmartCard
· Presto’s SmartCard system requires a
wireless network interface, which could potentially use the same wireless
platform used for all the Clever Devices’ modules. This would reduce the set-up and maintenance cost of establishing
a wireless platform for SmartCard, as it would co-exist with that of Clever
Devices through its multi-purpose modem.
· Clever Devices’ software has an
“open-architecture” that allows simplified interface with other compatible
software, such as Presto’s SmartCard.
This reduces the additional cost of creating an interface with existing
hardware with proprietary conditions, such as our current platform.
Clever
Devices - Partnerships
Clever
Devices also offers a complete suite of applications that have been identified
as future Transit Service projects under the SmartBus program. Implementing the platform at this stage
would create significant cost-efficiencies in the long-term, as well as provide
the opportunity to move forward on identified future projects at a faster rate.
In
searching for a robust solution, the City’s project team identified the need to
find a partner that had significant transit experience. Clever Devices has worked with transit
providers from across North America, including the Washington Metropolitan Area
Transit Authority (WMATA) and Chicago Transit Authority (CTA).
The
CTA, for example, operates the Clever Devices’ NSAS platform on approximately
2,000 buses. The platform provides
NSAS and real-time bus arrival information at major stations. As well, an Internet-based bus arrival
information system is accessible to any passenger who uses an Internet capable
device such as desktops and handheld PDAs.
When CTA deployed this capability, they observed a 10 per cent increase
in ridership. For the City of Ottawa,
an increase in ridership of five per cent, for example, represents an increase
in revenue of approximately $7 million.
CTA
uses the information gathered through the Clever Devices’ platform on a daily
basis to manage bus headways and run-times, thereby, allowing on-road
supervisors to positively influence the deployed service using real-time
information. The vehicle health
monitoring system allowed CTA to increase bus availability by five per cent,
and allowed the maintenance organization to convert from reactive to proactive
operations. For Transit Services, a
$50M reduction in bus acquisitions was committed as part of the 2009 Capital
Budget submission, based in part on the introduction of this technology. Transit Services Report, Review of Bus Fleet
Maintenance Standards and Processes (ACS2009-ICS-TRA-0001) identified
development of technology as necessary to reach higher asset performed levels.
Accessibility
The
SmartBus project calls for the installation of the Clever Devices’ NSAS and
other capabilities on all low-floor accessible buses and new buses, which
represents over 75 per cent of the fleet, and which conforms with Council's
commitment to providing accessible transit to the community.
All
other buses are high-floor and equipped with sub-standard destination signs
(electronic or mechanical) and vehicle electronic control modules that cannot
interface with the NSAS without additional modifications. These other buses are also subject to
retirement in the next six to seven years, including 70 buses this year
alone. Older buses are deployed at peak
hours to support high volumes of passengers and would not be assigned to
regular daytime routes. Bus operators
would continue to call out stops until such time as the NSAS can be installed
and/or new buses with NSAS are integrated into the fleet.
Planned
Implementation and Installation of NSAS
|
2010 |
2011 |
2012
to 2014 |
2015 |
2016 |
NSAS Installations |
766 |
177 |
116 |
65 |
133 |
Fleet size |
1047 |
1077 |
1131 to 1193 |
1218 |
1266 |
73%(1) |
88% |
89% |
93%(2) |
100%(2) |
Notes:
(1)
27% of the fleet will not be initially equipped in 2010 because of incompatible
technology.
(2)
1997 and 1998 buses are not technologically compatible with NSAS and do not
retire until 2015-16, at which time 100% of fleet will become NSAS equipped.
The
best and final offer (BAFO) received from Clever Devices for installation of
next stop announcement capability on the existing accessible fleet of 766
low-floor buses, excluding the hybrid buses, is $12.0M. This amount includes taxes, current exchange
rate and a five per cent contingency for U.S.-CA. dollar fluctuations. Two vendor value-added options for the
SmartBus capabilities - bus time arrival information and vehicular system
condition monitoring - add $5.0M for a
total project requirement of $17.0M.
The approved authority for NSAS is $6.72M.
An
existing 2009 Capital Project for Transit Vehicle Information System was
approved to add an on-board router to manage the multiple upcoming features of
the SmartBus program. The Clever
Devices added-value options will deliver equivalent technology; therefore, the
Capital Budget of $5.65M assigned to this project will be used to acquire the
Clever Devices’ added-value features, which is within existing authority.
The
active bus replacement and growth projects (IO 900874, 903960, 905146 and
905205), under which all 177 new Orion VII low-floor hybrid buses are being
purchased, will fund the purchase and installation of the Clever Devices
systems on these buses for $3.93M, which is within existing authorities. When deliveries are completed for the Orion
VII in 2010, approximately 90 per cent of the fleet will be deemed accessible
and equipped with the Clever Devices capabilities.
The
differential of $4.63M between all existing authorities in the various fleet or
SmartBus projects will be generated by transferring funds obtained as
efficiencies in the bus replacement and growth capital accounts (IO 905146 and
905205) and transferred to the Transit Vehicle Information System Project (IO
905203), which includes NSAS.
The
efficiencies achieved in the bus acquisition projects stem from two sources:
· The
projects were budgeted at a time when the Canadian dollar was valued at $0.85
U.S. (Spring 2007). The multi-year
contract was bid and approved at a time when the Canadian dollar was at par
with the U.S. dollar (Winter 2008), representing a financial efficiency of 15
per cent; and
· The best value bid process used at
the end of 2007 to acquire the hybrid technology saw strong competition between
the Canadian bus manufacturers and the hybrid system suppliers. The unit cost for the base bus, without
hybridization, was almost $50,000 less than the previous 40-foot bus procured
in 2003.
The
following transfers to IO 904546, totaling $4.63M in efficiencies, are required
to acquire the Clever Devices systems with its three integrated capabilities
(NSAS, bus arrival information and vehicle system monitoring) on a single
platform:
· 905146 Bus Growth, $1.6M
· 905205 Bus Replacement, $3.03M
By
using the existing Council-approved, within the existing delegated authority,
$6.7M, the $5.6M assigned to the new router project, and the $4.63M for the
efficiencies found in the Bus Growth and Bus Replacement accounts, the end
result is a zero budget pressure to implement the Clever Devices SmartBus
features.
The
proposal to proceed with the Clever Devices’ technology platform requires no
new funding.
Transit
Services believes that proceeding with the Clever Devices’ platform provides
the City with the best cost-effective long-term solution, which includes
addressing the commitment to provide NSAS for the customers of OC Transpo.
The
platform will also provide Transit Services with a robust technology solution
to improve bus reliability, availability and maintenance. The platform will also provide a foundation
with which to initiate new projects that were originally scheduled many years
down the road.
As
a result, Transit Services will realize significant efficiencies, while
providing customers with a more effective service.
For
the reasons set out hereafter, currently there are no legal/risk management
impediments to implementing the recommendations in the report. The City Clerk and Legal Services Branch was
consulted by Supply Management prior to one of two proponents being
disqualified after it presented its invited proposal to the City’s Request for
Proposal (“RFP”). The Branch concurred
with the recommended approach taken on the matter by Supply Management. Subsequently, the Branch was also made aware
of the exchange of correspondence between the lawyer for the disqualified
proponent and Supply Management on the matter.
Four months have elapsed since that time and there have been no further
concerns expressed to the Branch.
Consequently, although there may potentially be some risk of a challenge to the process by the disqualified proponent as the City moves forward with this matter, nevertheless, based on information known at this time by the City Clerk and Legal Services Branch, it is not considered to be significant or well founded. As per the practice of Supply Management, when the procurement process is completed all unsuccessful proponents will be invited to attend a formal de-briefing of their proposal evaluation.
The additional required capital authority for this recommendation of $4.63M is available for transfer from projects 905146 ($1.6M) and 905205 ($3.03M).
Subject
to approval of this report, Financial Services will transfer the authorities
between the recommended internal order capital accounts.
Financial Services will proceed, as recommended by Transit Services, with contract award to Clever Devices for procurement of the NSAS with bus arrival time and vehicular systems condition monitoring capabilities.