One Time Items to be Funded from Capital Project Closures and Reductions
Dept	Branch	Notes Page #	One-Time Amount         $000	Revised Amount    $000	Explanation
BTS	C&CS	87	75	69	A comprehensive quality assurance program for the 3-1-1 Contact centre to fulfill the Auditor General's recommendations to improve quality and consistency. Includes surveys, call monitoring and quality performance reporting elements.
BTS	C&CS	87	65	59	The current 3-1-1 email system is a stand-alone, manual-input system. A new email management solution provides residents who prefer this service option to integrate their service requests immediately within the entire 3-1-1 service framework.
BTS	C&CS	88	50	46	Current media monitoring model is incomplete and creating continual delays in responding to emerging issues in critical timeframes. The funding will build on the current system, expanding coverage of key select media outlets and enhancing the ability to deliver coverage of media stories in comprehensive indexed manner to Council and City senior management.
BTS	CSCF	156	75	69	Funding On-Line Application (subject to funding from capital closures) - to manage and monitor the allocation of $22M to 198 agencies delivering 350 programs. The application will provide a means to capture and store financial data, report on outcomes and other important information submitted by agencies and requested by Council.
BTS	Finance	87	430	393	Five temporary payroll business support positions for SAP system redesigns to increase efficiency, legislated and collective agreement changes, ongoing SAP releases and maintenance.
BTS	Finance	87	225	206	Time transaction staff to support the SAP system and ensure audit compliance for time leave forms.
BTS	Employee	87	80	73	Due to an expanding Employee Assistance Program (EAP), and increased demand for services, increasing the current part time EAP counsellor position to temporary full time is required to meet the demand for conflict resolution services and training from client groups and labour relations.
BTS	Ex Dir BTS	86	100	91	To develop and implement corporate strategies, tools and initiatives to comply with new provincial accessibility standards (AODA) including: policy reviews and development, branch templates for procedures and practices, communications strategy, compliance monitoring, tracking and reporting.
BTS	Service Excellence	88	1,500	1,371	Support the organizational re-alignment and implement a targeted budget reduction strategy, which identifies priority areas for service improvements and cost reduction over the short, medium and long term with: - a common approach to develop high impact customer focused service areas; - a plan to engage employees in the identification of service improvements and cost reduction opportunities; - key enablers to support human resource priorities, customer service implementation and system supports; - communication, education and training, and; - a performance measurement program to track progress towards service improvements and financial achievement.
CMO	Finance	61	160	146	Implement an accounts receivable auto outbound calling system and a customer accounts voice recording system.
CMO	Finance	61	210	193	Re-program and updating database programming language for the water billing system.
CMO	Legal	62	500	457	Approximately 50 appeals to the City's Comprehensive Zoning By-law will result in 20-30 days of hearings in 2009 and approximately 40-60 days for preparation. The Minto Manotick development to the OMB will result in approximately 40 days of hearings with a further 80 days for preparation.  Further development applications with respect to villages are anticipated with the possibility of an outcome similar to the current Minto Manotick challenge. As a result of the above, an increased amount of development work will need to be outsourced.
CPS	P&R	153	50	46	New East End Community space - operating required for 2400 sq. ft facility for programming and rental space; includes one-time start up costs.
PTE	Planning	110	60	55	Planning - Maintain Transportation Model (TRANS).
PTE	Planning	110	250	229	Official Plan five year review.
PTE	Planning	110	300	274	Planning - To defend the new Comprehensive Zoning By-law at the Ontario Municipal Board.
PTE	Planning	110	100	91	Comprehensive review of Development Application fees
PWS	TPO	208	100	91	Subject to capital closures, one time funding for a new plotter sign shop – 3M to cut the new sheeting used on all City street name signs.
			4,330	3,959
BTS	RPAM	95	95	95	One-time funding for the grant to the Central Canada Exhibition for the 2009 portion of rent.
CPS	Public Health	155	50	50	Expanded Needle Recovery Program - Approved Council Report (June 25, 2008, ACS2008-CPS-OPH-0008)
CPS	P&R	151	400	400	Council approved Bell Sensplex agreement - 3rd year payment in a 4 year agreement.
			545	545
PWS	TPO		75	75	Parking Management Report - 2009 Studies  (subject to Committee / Council approval in April)
Total			4,950	4,579
Library	Library		120	120	One time library sick bank payout as per contract settlement.