Council Member Inquiry/Motion Form

Demande de renseignements d’un membre du Conseil /Formulaire de motion

 

From/Exp. :

 

Councillor P. Feltmate

 

Date :

 

13 February 2008

File/Dossier :

 

04-08

 

To/Dest. :

 

Deputy City Manager, Planning, Transit and the Environment

 

Subject/Objet :

 

OC Transpo Cancelled Trips

Inquiry/Demande de renseignements

Motion

 

In the last few weeks, there have been a large number of bus trips cancelled by OC Transpo.  While OC Transpo acknowledged in its announcement of temporary service changes that when trips are removed riders should get warning and the trips being cancelled should be those that cause the least inconvenience to riders, that has not happened.

 

Many of the trip cancellations have been on express routes at times when they are only scheduled to run every 20 or 30 minutes.  No warning of the cancellation has been provided online or through the 560 system.

 

This has resulted in people have to wait 30 minutes or longer in exposed locations, often in bitterly cold weather.

 

For the transit committee on February 20, could the Director of Transit Services and the Director of Fleet Services be instructed to report in writing on:

 

1.      What steps are taken to ensure that when bus trips are cancelled, cancellations are made in ways that minimize the delays people will experience?

2.      What steps are taken to provide transit users with the means to check if their bus trip has been cancelled?

3.      Why is it not possible for people to call up 560 or check online in the morning and find out which trips have been cancelled on that day?

4.      What improvements are planned to reduce the problem people have experiences in the last few days of trips on lower frequency routes being cancelled and riders having no way to find out if their buses are running as scheduled?

5.      The reasons for the increased number of trip cancellations?

 

 

 

Response/Réponse (Please provide original response to the City Clerk and a copy to each member of Council/Veuillez adresser l’original de votre réponse au greffier et une copie aux membres du Conseil municipal.