2005 Audit Recommendations  -  Status Tracking
Audit:  By-Law Enforcement and Inspections  (EMC Lead:  S. Kanellakos  / Staff Lead:  S. Jones)
  Recommendation Management Response Comments  Budget Implications
2007 or Beyond		 Council Status Update
    Action Required Based on DCM Implementation Plan         (if not doing provide rationale) Management Timelines    (Q1- Q4) (Risks, issues regarding implementation, etc) ($$ if known) Y / N and
Applicable Motions		 Quarterly (Jun 30, Sep 30 and Dec 15)
               
1 The Director, By-Law Services Branch, should expand existing service standards to include completion standards and performance targets to improve upon staff utilization, monitoring and reporting for EID activities.            
               
2 The Director, By-law Services Branch, should ensure Coordinators and Supervisors expand their monitoring activities to include the monitoring of overall performance against established standards to keep a record of their monitoring findings and to report periodically as appropriate on these findings to include suggested actions to take to improve on overall performance achievement.            
               
3 The Director, By-law Services Branch, in concert with the I.T. Services Branch, should pursue opportunities to enhance operational efficiency through the use of available technology tools and ensure that technology opportunities are recorded and evaluated on a periodic basis.            
               
4 The Director, By-law Services Branch, should ensure that surprise cash counts are implemented as part of the cash handling activities performed in the Licensing and Programs Division as recommended in the 2004 internal audit.            
               
5 The Director, By-law Services Branch, in conjunction with a counterpart in Corporate Services, should:  a) formally agree who has overall responsibility for ensuring that appropriate revenue cycle controls for all by-law revenues are in place, and are reviewed, reconciled and evaluated on a regular basis.            
  b) ensure a plan is established to identify and correct control weaknesses including an up-to-date universe of deputized organizations and reconciliation of issued parking tickets.        
               
6 The Director, By-law Services Branch, should ensure that health and safety risk areas faced by enforcement and inspections officers are assessed annually including assessment of the effectiveness of the measures taken to address health and safety risks.            
               
7 The Director, By-law Services Branch, should schedule a formal review of the actual achievements of implementation of the new model against its original performance objectives within 12-18 months after project initiation and once major aspects are considered implemented.            
               
8 The Director, By-law Services Branch, should require that there be formal, timely, and periodic (quarterly) assessments of important project completion dates versus targets for remaining universe of by-laws to be harmonized, until such time as the project is successfully completed.            
               
9 The Director, By-law Services Branch, should systematically assess and monitor risk areas that could lead to further delays to the Harmonization project.            
               
10 The Director, By-law Services Branch, should establish an initiative to identify key strategic, operational and project areas of higher risk where more systematic risk management techniques can be integrated.            
               
11 The Director, By-law Services Branch, should include risk management in EID training plans for managers and staff.            
               
12 The Director, By-law Services Branch, should ensure a more structured approach to delivering and accounting for EID operational and program performance results including periodic performance reports that compare actual versus planned performance and requires an assessment of significant variances with actions to address those variances.            
               
13 The Director, By-law Services Branch, should incorporate a more structured approach to maturing and improving EID management practices through the use of a Management Control Framework and Logic Model.            
               
14 Ensure the EID management team uses the Management Control Framework to self-assess the effectiveness of management practices each year at planning time to determine priority areas for improvement in the coming year.