7
COMMUNICATION AND COUNSEL
Report: Monthly
Report
Prepared by: Barbara Clubb, City Librarian
Prepared for: Ottawa
Public Library Board
Meeting of: June
9, 2008
Meeting
of: November 9, 2009
Date of preparation: October 28, 2009
OPL
Mission Statement: Building a strong Ottawa community by supporting literacy
and life-long learning, fostering inspiration and enjoyment and connecting
people to each other and the world. (See Appendix A for Goals and Objectives)
1.
Goal
A: Provide
Responsive Services
Service
Excellence: The following e-mail was sent to Elaine Condos in
response to service provided to a City staff person by the Main Library
Reference and Information Services:
“Hi Elaine: I have been involved in
finding various documents relating to a legal case between the City and the
Lynx. I needed to find notices advertised in the Citizen and Le Droit from
1997. I was referred to Diana Hall and
Gilbert Dubois for help. They definitely went above and beyond in terms of
helping me locate the documents for which I was looking. I received excellent, courteous and quick
service. Just wanted you to know.”
Rideau Branch: Philip
Robert, Manager received the following note:
“I am a faithful client here at the
Rideau branch and must congratulate you on your staff. They are knowledgeable
and helpful.”
North Gloucester Branch: Tony
Westenbroek, Manager received the following note:
“I needed some help suspending her
[daughter’s] requests. Mélanie
(Sutherland) was at the desk and was most helpful. Good service is not something you get everywhere and I wanted to
comment on the service at this branch.
It is always quick and cheerful.”
Munster Branch: Josephine
Norton, Manager Manotick, Munster, North Gower, Richmond, and Stittsville
Branches received the following comment.
“We really appreciate the excellent
service at Munster Branch. ‘ Always friendly and helpful. We’re also enjoying
the new movies you’re making available to us during a pilot project and
hope it continues Excellent Service! Thank you!”
Main Library: Marcia
Aronson, Manager, Adult & Readers’ Advisory Services received the following
comments from a variety of Main Library clients:
“I just want to congratulate you –
I’ve been using the Good Reads service and have read many books from this
bookcase (English ones) and they are all real winners! Well done!
I just want to say thanks to all
the librarians. I think you do a fabulous job….Hope you get a new branch soon with
lots of natural light. Thanks for all you do to give us a wonderful
library!
Wow! I hear it has been around for
awhile; nevertheless, Jeune Afrique is a fantastic magazine about Africa. I
found its content strong and its coverage of Africa extensive. … Thanks for
stocking and merci to those who made that decision. Plus, thanks to all your
staff on all floors who have helped me over the years”
Cumberland Branch: An
appreciative client writes:
“Congratulations on the 10th
anniversary. Your staff is an asset to the Cumberland Branch. This is one of
the main reasons we come. Suggestion:
send your staff to a Spa as a birthday gift. It will work wonders for the moral
of your delightful staff! Many Happy Wishes”
Service to Seniors: On
October 7, Marcia Aronson provided a presentation to the Seniors Advisory
Committee of the City of Ottawa on library services to seniors. There was a
great deal of interest and many questions.
Newcomer Services: Two of the
Adult Services librarians at the Main Library received the following note from
a LINC class near Westgate:
“Dear Tabitha and John, We would
like to thank you for giving us a tour of the Ottawa Public Library. You were
both very patient and lively. We feel that the library is a really welcoming
place that will help us become more independent. You both gave us so much
valuable information and encouraged us to set goals for ourselves and our
children. Your explanations were creative and we appreciate that you didn’t
mind repeating instructions for us. The materials and directions you gave us
were easy to follow. The best part was the emphasis you put on the services and
materials ESL students can access at the library. All the best to both of you
and we’ll see you at the library.”
Beaverbrook Branch: received
the following comment from an observant and appreciative patron:
“I just love the new
furniture -- computer seat with side
desk/table for writing or laptops. It is extremely comfortable and practical.
Great job!! I especially appreciate this branch of the Ottawa Library; the
staff are extremely courteous and above all always helpful, and the wireless
internet is handy for those days when I don’t feel like spending the whole day
working from home. Keep up the great work!”
2.
Goal
B: Develop partnerships for accessible and efficient service.
Islamic
History Month: On October 5, 2009 Dorothy
Jeffreys (Coordinator, Alta Vista), Evelyn Housch (Supervising Librarian, North
Gloucester), Michael Murphy (Coordinator, Adult Services Main Branch), and Tony
Westenbroek (Manager, Community Branches) attended a reception held by Islamic
History Month Canada to launch Islamic History Month. Main, North Gloucester and Alta Vista branches are hosting events
during this month. Dorothy and her
colleagues had an opportunity to meet federal Transport and Infrastructure
Minister John Baird, Justin Trudeau (MP for the riding of Papineau) and Senator
Mobina Jaffer. They met members of
Ottawa’s Muslim community and responded to questions about the Library
Settlement Program and received positive feedback on OPL’s world languages
collections.
ASL DVD: In partnership with the Ottawa Community Coalition
for Literacy, Ottawa Deaf Centre and the CNIB Literacy Program for DeafBlind
Adults, OPL launched an American Sign Language version of Getting to Know
the Library on DVD. This successful partnership was funded by a grant
from the Ontario Ministry of Training, Colleges and Universities. It is
available through the OCCL website www.occl.ca
or from the Specialized Services page of the OPL website http://www.biblioottawalibrary.ca/experience/specialized/special_e.html.
Library
Settlement Partnership Day: On October 23, OPL
celebrated Library Settlement Partnership Day at the Main Library. The
settlement program is a partnership between the OPL, 5 local settlement
agencies and Citizenship and Immigration Canada (CIC). The celebration was well
attended and the audience heard brief speeches from local MP Paul Dewar,
Catherine Pitre from CIC and a number of clients and settlement workers from
the partner agencies. Over 60 children from area schools and daycares
experienced a lively multicultural storytime. Two LINC (Language Instruction
for Newcomers to Canada) classes had tours of the library. This was also an
opportunity to officially thank the Friends of the Ottawa Public Library for
their support in the renovation of the Newcomer Services Centre on the first
floor of the branch. The centre is housed where the computer lab used to be. Trustee
Jim Bennett represented the board at this event.
Every Kid
a Card Campaign: OPL’s Every Kid a Card
campaign has wrapped up. Spartacat, the Ottawa Senators’ mascot and the
campaign Chaircat, along with Steve Tanner of Staples Business Deport, awarded prizes
to the winning participants on October 4th in the Main Library,
Children’s section. For the past six years, OPL has run this campaign and its
aim is to have children, as part of their back-to-school preparations, get a
new library card or renew the one they have. By participating in the 2009
campaign, children received a package that included a public swim pass courtesy
of the City of Ottawa, a hockey card from the Ottawa Senators, as well as a
prize ballot from which the winners were drawn. Since the program’s inception,
a whopping 36,732 children have either received new library cards or renewed
their library card.
AskOn/OnDemande:
It’s a Race to the top…OPL and Brampton Public
Library.
The
Ottawa Public Library is a contributor to AskOn/OnDemande, the province-wide
online chat reference service. Staff
from Public Libraries across Ontario contribute their time and our users enjoy
the extended hours of the service from our library website.
When they
log on to the chat service users identify themselves by providing a name and
identifying their public library.
And now
for the race…during the month of September OPL came second only to Brampton
Public Library in the number of our library users who were taking advantage of
the AskOn/OnDemande service. (Brampton 109 – Ottawa 58). By October 16th we were in the
lead (Ottawa 126 – Brampton 99). And
the race continues….
Small Business Week: OPL events for Small
Business Week – October 19th to 23rd, 2009 were a great success.
Attendance
at the noon hour presentations in the Auditorium of the Main Library attracted
larger audiences than last year, with the record number (56) in attendance for
the Friday panel discussion on Business Networking. Several people expressed interest in attending sessions like this
throughout the year.
Jill
Hawken and Krista Woltman revealed that they reached out to their audience
through a campaign of posters both inside and outside the library and through
email sent out to regular clients who then passed the information on to others
in the local business community.
Networking at its best.
3.
Goal
C: Develop
our places and spaces
Rideau Branch 75th anniversary: Anniversary celebrations occurred at
Rideau branch on October 17. The public enjoyed a magic show, balloon animals,
heritage and art tours of the branch plus birthday cake. Board Chair Jan
Harder, Councillor George Bédard, Trustee Vicki Metcalfe and FOPLA President
Cindy Streefkerk joined the festivities. The celebrations were sponsored by
FOPLA.
Cumberland Branch 10th anniversary: The 10th anniversary of the Cumberland
branch was celebrated on Saturday, October 24.
Children and adults enjoyed a magic show, balloon animals, crafts and
birthday cake. OPL Board Trustee
Bernard Clavel, the City Librarian and Councillor Bob Monette as well as
representatives from FOPLA joined the festivities. A set of five beautiful
paintings, by Ottawa artist Marion Jean Hall, depicting landmarks in the
history of the Cumberland community were unveiled. These paintings, as well as
all the celebrations, were donated by FOPLA.
Beaverbrook Branch Teen Zone: The official launch of the new
Beaverbrook Teen Zone took place on October 19. The Zone - an
area created by teens for teens was made possible through funding from the
Leacross Foundation and was a collaborative project with the library and
students from the Earl of March High School.
Roslyn Bern, President of the Leacross foundation, Trustee Councillor
Marianne Wilkinson, Barbara Clubb and the OPL Foundation President Howard
Whittaker were on hand to congratulate the teens that helped
create and design the Zone and to share in the festivities.
FOPLA Book Nook at Hazeldean
Branch: On Thursday
November 19, Councillor and Library Board Trustee Peggy Feltmate will join
Book Nook volunteers, Library staff and members of the community to
celebrate FOPLA’s first two years of operation at the Hazeldean branch.
There will be cake, refreshments and special acknowledgments. This month the Book Nook will
be shifting shelves to occupy a larger space toward the back of the Library,
making room for an emerging Teen Zone at Hazeldean.
Preview
is undergoing a series of changes to increase its effectiveness as a
promotional tool for OPL programs and services. Programs are being listed on a branch-by-branch basis and
information is being streamlined to make it easier to absorb. More changes will be integrated into the
Fall issue.
Canadian Astronaut Steve MacLean visited York
Street Public on May 14 to thank them for their winning participation in this
year’s Every Kid a Card Class Challenge.
Seven classes had 100 percent participation, meaning every child has a
library card. Steve spent an hour with
the students telling them about his visits into space. Board member Vicki Metcalf was also in
attendance.
OPL
was again a silver sponsor this year of the Gala de l’excellence presented by
L’Express étudiant on May 27. These
annual awards recognize excellence in journalism, photography and writing for
French high-school students that contribute to the student newspapers. Hundreds of students were in attendance at
the NAC for the awards ceremony. Al
Roberts, Manager of Community Partnerships and Programming, attended the
pre-event luncheon and Claire Renaud-Frigon, Manager of Cumberland, Blackburn
Hamlet and Orleans branches, attended the ceremonies and presented the OPL
awards. This year’s key-note speaker
was Justin Trudeau.
4.
Goal D: Build a New Central Library
Central Archives and Ottawa Public Library Materials
Distribution Centre:
Mayor Larry O’Brien and Municipal Affairs and Housing Minister Jim Watson broke
ground on October 23rd for the new Central Archives and Ottawa
Public Library (OPL) Materials Distribution Centre. The $38.6-million facility
is being built at 100 Tallwood Drive between Meridian Place and Woodroffe
Avenue. OPL Board Chair, Jan Harder and Councillors Rick Chiarelli and Gord
Hunter joined in the groundbreaking along with City Librarian Barbara
Clubb.
Phase
1 of the new building will be completed by December 2010 when the Central
Archives will move in. The facility will become fully operational by February
2011 when the OPL’s Materials Distribution Centre will also move in.
Transit Development: Plans for the downtown tunnel related to the new
mass transportation plan identify a stop at the site of the new central
library.
5.
Goal E: Be an Accountable and Innovative Organization
Page Inventory
Database: Pages are
critical to the delivery of service to our patrons as they are the ones who
re-shelve the returned materials, ensure the shelves are in order and a myriad
of other duties. In order to streamline
the hiring of this group of staff a pilot was undertaken which proved
successful and has now been made operational.
With the assistance of Human Resources (HR) the following plan was developed.
·
Request for applicants posted on City website
·
HR shortlists the candidates
·
Filing/general information test administered
·
Candidates who pass that are given an interview
·
Successful candidates are then added into the Page Inventory Database
·
When a Page position becomes vacant, the Manager of the location contacts
HR and a candidate’s name who has the availability and interest in working at
that branch is provided.
Given the overwhelming
response to the request for applicants this process was necessary. As an example our most recent request
resulted in approximately 600 responses.
Of those over 400 were given the filing/general information test and
approximately 200 are now being interviewed. Although labour intensive for a
few it results in a large savings of time for the system as a whole.
Next Generation Photocopier: This scanner is the wave of the future and
potentially the replacement of the photocopier. It permits the copying of an open book or any printed
material and protects the bindings of the items. There is no paper or toner, the machine scans to a
“flashdrive” and from there the user has options to: just view, e-mail or
even print.
H1N1 plan for the Library: A Health Emergency Plan (H1N1 pandemic)
has been developed for the Ottawa Public Library, and we sit on the City H1N1
pandemic planning team. The Library
plan includes planning for three phases of the pandemic:
Phase 1: status quo low numbers of cases in the library staff
or community:
This phase includes communication to
staff and public including: how to protect yourself from flu, hand washing
techniques, coughing techniques, safe water fountain techniques and an increase
in cleaning of shared equipment and areas of the branch that people touch
frequently e.g. door handles. A handout for the public is being developed
outlining the library plan in brief and how to find out what is happening with
the library if we move into Phase 2 or 3. A button on the website is being
developed with information on the flu as well as a spot to put up to date
information on any service disruptions. Hand sanitizers for the public have
been placed in all our branches. Staff have access at all times to hand
sanitizers as well as cleaning supplies for shared PC’s and phones.
Phase 2: moderate cases in the library or community:
This phase includes removing toys and
shared objects in programs to further protect children and staff. Programs
could be cancelled if the staff member is sick and a replacement cannot be
found in time. If this happens,
attendees will be notified and notices will go up on the Library web site.
During this phase the Library will be gearing up for an expected increase of
staff illness or illness in the community.
Phase 3: high numbers of cases among library
staff or community (this is projected
to be up to 35%).
At any point, if Ottawa Public Health
(OPH) or the Ministry of Heath (MOH) asks for “social distancing” (no
congregating in the community) – programs will be cancelled, training, meetings
etc. will be postponed. The Library
will endeavor to keep branches open by cutting duties and services, however if
we don’t have the staff to keep all branches open, some branches will be
closed. Certain branches have been designated to be open if at all possible
with other branch staff feeding into those branches if their branches are
closed. If directed by OPH or the MOH
to close all public buildings, the Library will comply. Again, there will be up to date information
to the public via the website and in the case of closed branches, through the
phone system as well as Public Service announcements.
A list of messages to staff and public have been
developed to be ready to use as well as a planning document showing staff
responsibilities as we move through the Phases and back to a normal situation
once more.
OPL Wins: we have
just learned that OPL has won Overdrive’s Training Month contest. OPL currently
offers over 5100 titles including E-book and downloadable audiobook formats
through Overdrive’s digital media service. During the month of September, OPL
registered the most staff in the Large Library category to participate in a
number of Overdrive’s online training sessions. The prize includes: a
collection credit of Overdrive supplied download titles and a case of Creative
MP3 players (5). There are currently over 10, 000 patrons registered to use
Overdrive and we are very excited to see staff take such and active role in
increasing their knowledge to aid patrons and to help maximize circulation.
OPL Wins Again: OPL has been selected as a Runner-Up for Crime
Prevention Ottawa’s 1st Annual Community Safety Awards (City of
Ottawa category) for the Library’s Teen Zones. Our application was described as
excellent. The awards ceremonies will take place on Tuesday, November 3rd
at City Hall-Jean Piggott Hall between 5 and 7 pm. All board members have been
invited to attend if they wish. Jane Venus,
Manager of Children and Teen Services will accept the award on behalf of the
Library.
October Library Month at a Glance: Each year we try to schedule a number
of activities to coincide with these two events. This year was over the top
with activity and celebration.
|
Oct 2 |
FOPLA’s Pot Pourri Launch at Main
Library |
|
Oct 4 |
Every Kid a Card Wrap Up and Draw |
|
Oct 17 |
Rideau’s 75th
Anniversary celebration with Chair, Trustee Metcalfe and City Librarian in
attendance |
|
Oct 19-23 |
Small Business Week Speaker Series
at Noon at Main Library |
|
Oct 19 |
Launch of Teen Zone at
Beaverbrook with Foundation President Howard Whittaker; Trustee Wilkinson,
City Librarian and project benefactress present. Beaverbrook also hosted two
community coffee parties to celebrate library week; this is an example of the
many celebrations held at branches around the system |
|
Oct 20 |
New librarians Forum held its
annual meeting; City Librarian in attendance |
|
Oct 20 |
City Librarian attended FOPLA
executive meeting in Hazeldean Branch and the Ottawa Book Awards at Library
and Archives Canada |
|
Oct 21 |
Greely public information session
on new branch with City Librarian and Trustee Bennett in attendance |
|
Oct 22 |
Launch of the Getting to Know
the Library in American Sign Language (ASL) with partners the Ottawa Deaf
Centre and the Ottawa Community Coalition for Literacy at Greenboro District
Library with City Librarian and Trustee Bennett in attendance. |
|
Oct 22 |
Kids’ Lit Gala at The Chambers,
Nepean Centrepointe Trustee Jim Bennett represented the Board. |
|
Oct 23 |
Groundbreaking ceremony for the
Archives and OPL Materials Handling Centre; Minister Jim Watson, Mayor Larry
O’Brien and Ward Councillor Rick Chiarelli officiating with assistance from
OPL Chair Jan Harder and City Librarian |
|
Oct 23 |
Cumberland Branch’s 10th
anniversary; Trustee Clavel officiated with Councillor Bob Monette and City
Librarian. |
|
Oct 23 |
Library Settlement Partnership
Day at the Main Library with 150 in attendance. Trustee Jim Bennett
represented the Board. |
|
Oct 26 |
Citizenship Ceremony: City
Librarian and staff Marcia Aronson and Tabitha Waitheka participated in this
ceremony at Tabaret Hall (UO) as an extension of our work with newcomers;
former Governor General Adrienne Clarkson (and co-founder of the Institute
for Canadian Citizenship) was guest speaker. City Librarian is a member of
the local committee of the Institute. |
Retirements:
Kathleen Cooper, Senior Circulation Supervisor at Nepean Centrepointe
(and spouse of former board member Jim Cooper) retired after 26 years with the
Nepean and Ottawa Public Libraries and a career of more than 42 years in
libraries. Ms, Cooper was a great mentor and font of knowledge to many
employees and will be greatly missed. Barbara Herd, Division Manager for
Public and Support Services retires Nov 16th after more than 40
years in public libraries and a celebration will be held on Nov 26th
at the Nepean Centrepointe Atrium. In addition the City of Ottawa holds
retirement ceremonies and long service awards and OPL employees are included in
the events and gifts.
Richard
Florida: On Friday, October 30 Trustees Feltmate, Bellemare
and Wilkinson and the City Librarian attended a seminar given by urbanist
Richard Florida sponsored by the Mayor. Florida is author of Who’s Your City
and The Rise of the Creative Class. Florida’s most recent report The
Prosperity of Nations is just out
and ranks Canada #7 on the prosperity index. His work also provides valuable
information about Ottawa. See www.creativecommunities.com
6.
Ottawa Public Library Foundation
Staffing: A new Development Assistant is to begin the week of
November 2nd. The primary focus of this position will be on the
literary evening and year-end activities.
Ottawa Public Library Foundation (OPLF) Board: Doug
McLarty, CA, to be confirmed as Treasurer at November 9th Board
meeting.
Ottawa Public Library Foundation (OPLF) Strategic
Plan: The strategic objectives
are currently under review by the Board; a preliminary plan will be available
by year-end. OPLF Board Member, Lori Nash will undertake the internal/external
Communications Plan.
Fall 2009 Direct Mail Appeal: 15,000 pieces mailed; ~70 returns to date noting
that the industry standard is 1 to 4% response rate.
Foundation Focus Newsletter No. 6: Will be sent out the week of November 2nd.
I Got It At the Library Campaign: The brochures, bookmarks and posters will be
distributed to the library’s 33 branches by the week of October 26th.
A follow-up survey will be conducted by year-end.
Explore the
North Literary Evening: Currently their 450 in
attendance; ticket orders still arriving and Mayor Larry O’Brien will be
attending. OPLF received $10,000 in new sponsors; CIRA and CIMA
7.
Friends of the Ottawa Public Library
Association
Pot-pourri
2009: Continuing the momentum garnered at the pot-pourri
2009 launch, the Friends of the Ottawa Public Library Association (FOPLA) have
attended a number of events over the last month selling and promoting
pot-pourri, and, by extension the Awesome Author’s Youth Writing Contest, to
youth, parents and teachers.
These
events included the OPL Kids Lit Gala on October 22 at Nepean Centerpointe and Salon
Garneau (book fair) on October 28, 2009 at École secondaire catholique Garneau
in Orléans. FOPLA will be continuing to
promote and sell pot-pourri in order to raise funds for the project. If you
would like to support the youth literacy project you can buy your copies of
pot-pourri by calling Marie Petersen at 613-580-2424 x. 14383.
FOPLA
Board Recruitment: FOPLA has
developed a number of new committees within its board structure and is in the
process of recruiting community members to volunteer their time and experience
to these committees. FOPLA is also looking for volunteer talent to fill a few
vacant board roles, specifically members-at-large and Local Committee
Representatives in Vanier, Golbourn-Rideau (as of December 2009), and
Cumberland Orleans (as of February 2010).
If you know anyone who may be interested please direct them to our
website at www.ottawapubliclibraryfriends.ca
or forward their contact information to volunteer@ottawapubliclibraryfriends.ca.
Budget
2010: FOPLA is preparing for the Budget 2010 process.
FOPLA members will be supporting the OPL during the budget process by making
presentations to the Committee of the Whole on January 25, 2010.
Give it Back: In
concert with the Foundation, FOPLA has begun to distribute the “Give it Back”
giving campaign materials within our retail locations as part of our committed
effort to increase public awareness of the roles of both FOPLA and the
Foundation in supporting the Ottawa Public Library system. Informal feedback to
date on the campaign has been quite positive.
8. Upcoming Events of Interest
·
Crime
Prevention Ottawa Awards, City Hall 5:00
pm Nov 3/09
·
OPL Budget
Presentation to City Audit Ctte (exact date
to be confirmed) Nov
17-23/09
·
Opening of
FOPLA’s Book Nook at Hazeldean Branch Nov
17/09
·
Opening of
Sunnyside Library Depot Dec
2/09
·
OPL Budget
tabling with Committee of Council Dec
9/09
·
OPL Board
Meeting December 6
p.m. Dec. 14/09
·
OPLF
Literary Evening, Canadian Museum of Civilization 6 p.m. Nov. 17/09
·
Barbara
Herd Retirement Celebration 5
p.m. Nov 26/09
Next OPL Board meeting, Col. By Room, City Hall 6
p.m. Sept. 8/08
·
__________________________________
Barbara Clubb
City Librarian and CEO
With
contributions from: Barbara Herd,
Elaine Condos, Deborah Dearham, Monique Désormeaux, Inta Douglas, Line
Gravelle, Diana Pepall, Richard Stark, Craig GintherJennifer Stirling,
Tony Westenbroek, Nelly Beylouni-Zamat, Bernie Belanger, Jane Venus, Sharon
Campbell, Marcia Aronson, Josephine Norton, Philip Robert, Karen Beiles.
The Ottawa
Public Library Strategic Work Program is based on the Library’s, mission, goals
and objectives approved by the Board of Trustees. These are:
Mission:
Building a strong Ottawa
community by supporting literacy and life-long learning, fostering inspiration
and enjoyment and connecting people to each other and the world.
Goal A Provide
Responsive Services
A1 Focus
on our future leaders: engage and support key groups who will influence
Ottawa’s future success: youth, newcomers and entrepreneurs and small business
A2 Catch up: build our print and electronic collections to address
the gap between growing demand and current supply
A3 Be virtual: enhance technology-based access and services
A4 Good reads and the right information: support life-long learning,
literacy and reading for all
A5 Stay ‘open’ for our citizens: provide more and better hours of
service
Goal B Develop
partnerships for accessible and efficient service
B1 Add
value: leverage public investment by working with other city departments and
partners on key initiatives
B2 Be
a window to the City: extend public access to City information and services
through the Library’s 33 branches, mobile services and website
Goal C Develop
our places and spaces
C1 Care
for what we have: implement upgrades and improvements in existing branches
C2 Build
community – fill the ‘holes’: develop
new branches to support growth and address service gaps
C3 Reduce
the barriers: enhance accessibility to our services through physical and
technology upgrades
C4 Go
green: Demonstrate environmental
leadership in all future facility development
Goal D Build a New Central Library
D1 Transform
our future and preserve our past:
Develop a new Central Library as a civic and cultural focal point, which
supports the City’s goals of being inclusive, creative, innovative, proud and
liveable
Goal E Be an Accountable and
Innovative Organization
E1 Develop
our people: ensure effective staff and volunteer development, including the
Board, the Friends and the Foundation
E2 Use
technology wisely: Utilize the power of
technology to extend our services, make connections with our citizens, and
realize ongoing efficiencies
E3 Measure
what matters: implement a new approach to performance measurement that informs
our continuous improvement and more accurately reflects the value-added roles
the Library is playing
E4 Tell
our story: build increased awareness of
what the Library has to offer and report on progress to the public and
taxpayers